Case Worker - Teknaf

Job Description

Title: Case Worker - Teknaf

Company Name: Terre des hommes

Vacancy: 1

Age: At least 20 years

Job Location: Cox`s Bazar (Teknaf)

Salary: Tk. 39600 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): NGO

• At least 1 year
• The applicants should have experience in the following business area(s): NGO

• Age At least 20 years
• Only Female

• Professional diploma/ University degree in social work, social studies, psychology/ child’s psychology, counselling or any other related discipline

• Minimum 1 year experience in the field of child protection / protection/ SGBV/ social work / case management

• Basic IT knowledge (Microsoft Office, Internet, excel)

• Knowledge of child protection systems in Bangladesh

• Excellent knowledge of child protection issues and best practices (Child Protection and SGBV)

• Previous experience in dealing with complex child protection cases is highly desirable.  

• Fluent in Chittagong dialect

• Good command of English and Bangla

Case Management

• Identify individual cases through regular presence in the Camp, accept referrals from other agencies and community partners as well as Tdh non-CP Units, Tdh PSS, community and PM+ activities 

• Conduct initial (rapid) assessments for CP cases and prioritize them according to risk priority level

• Develop case plans that respond to the needs identified in initial and comprehensive assessments, with the participation of the child, family and other family members when appropriate

• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.

• Regularly monitor and support children and families through home visits, phone calls, providing guidance, advice emotional support, and referrals

• Manage one Case Management Support Volunteer, conduct regular meetings with them and share meeting minutes with the supervisor

• Implementation of supportive supervision and coaching to the CM support volunteers.

• Coordinate with the Deputy Manager - PoM, and CM Technical specialist to arrange case conferences for complex cases and ensure children receive multidisciplinary supports

• Manage cases in line with Tdh and inter-agency SOPs, adhere to standard documentation processes and follow best practice guidance

• Work with lost children and reunify them with their families collaborating with other agencies

• Identify and register families for alternative care arrangement support.

• Regularly document cases using IA CM forms and updated CPIMS+, update databases to ensure a comprehensive record of the cases

• Ensure that data collection and storage respect data protection protocols and confidentiality principle

• Ensure timely submission of weekly and/or plans and reports to the line manager

• Collect feedback from beneficiaries on the case management process and implement any other M&E plans

• Support the supervisor in receiving and closing Case Management Emergency Fund

Child Protection/ Safeguarding

• Promote and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles

• Report serious cases of abuse committed against children to the CM technical Specialist. Strict confidentiality must be respected.

Coordination and representation

• Work in close collaboration and coordination with Tdh partners and the key actors (formal and informal community leaders, local authorities, donor representatives)

• Participate in fora and meetings held at the Camp level, when relevant and necessary

Other

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times

• Ensure adherence to Tdh standards and quality requirements in all the project activities.

• The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.

• Two festival bonuses per year

• Severance pay

• Life insurance for the employee

• Health insurance for the employees and dependents

• Mobile bill coverage

• 18 days annual leave, 14 days sick leave, 10 days casual leave, along with special leave as per organizational policy

These benefits are administered following national staff regulations and it`s amendments.