Case Worker

Job Description

Title: Case Worker

Company Name: Nari Maitree

Vacancy: 1

Age: At least 24 years

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 46500 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Bachelor’s or Master’s Degree in Statistics, Computer Science, Information Management, Social Work, Gender Studies, Development Studies, or a related field.

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age At least 24 years

• Minimum 2–3 years of professional experience in information management, database management, or monitoring and evaluation within humanitarian or protection contexts.

• At least 1 years of direct experience in GBV Case Management as Case woker within the Cox’s Bazar Rohingya Refugee Response.

• Proven experience working with non-governmental organizations (NGOs), INGOs, or UN agencies in refugee camp settings.

Technical Skills & Expertise

• Advanced proficiency in GBVIMS software, Excel, database management tools, and mobile data collection platforms (e.g., KoboToolbox, ODK).

• In-depth knowledge of GBV core principles,GBV Inter Agency Guideline survivor-centered approaches, ethical data collection guidelines, and Information Sharing Protocols (ISPs).

• Strong statistical analysis skills with the ability to turn raw data into actionable trend reports and visual charts.

• Understanding of gender-diverse inclusion, GEDSI frameworks, and intersectional vulnerability factors.

Interpersonal & Language Skills

• Excellent written and verbal communication skills in English and Bengali.

• Knowledge of Chittagonian or Rohingya dialect is a distinct advantage.

• High level of integrity, discretion, and ability to handle extremely sensitive information professionally.

Project Title: Protection-Centred and Locally Driven Response for Rohingya Refugees in Cox’s Bazar
Job Context: Nari Maitree (NM), a well-established women-led NGO with 43 years of experience in Bangladesh, dedicated to empowering women, children, and marginalized communities through human rights, gender equality, disaster resilience, and health initiatives. As a key consortium partner of IRC in the DFAT-funded program "Protection-Centred and Locally Driven Response for Rohingya Refugees in Cox’s Bazar," Nari Maitree leads the consortium's thematic technical domain on GBV Prevention & Response, Gender Equality, and Gender-Inclusive GEDSI (Gender Equality, Disability, and Social Inclusion).
Duty Station: Ukhiya, CoxsBazar, Bangladesh (with frequent field visits to Rohingya camps and host communities)
Reports To: Case Management Supervisor
Position Summary: The GBV Case Worker will provide safe, ethical, and survivor-centered GBV case management services to GBV survivors in accordance with the Inter-Agency GBV Case Management Guidelines. The role will include survivor identification and intake, comprehensive assessment, safety planning, individualized case action planning, safe referrals, follow-up, and case closure, ensuring informed consent, confidentiality, survivor autonomy, dignity, and do-no-harm principles throughout the case management process. The Case Worker will coordinate with relevant protection and specialized service providers to facilitate timely access to appropriate services and maintain accurate, confidential case records in line with established data protection and information-sharing protocols
Key Responsibilities & Essential Functions

• GBV Case Management and GBVIMS Data Management & Ethical Quality Assurance

  • Deliver comprehensive, survivor-centered GBV case management in line with the Inter-Agency GBV Case Management Guidelines, GBV guiding principles, and organizational SOPs.

  • Oversee the daily operations of the GBV Information Management System (GBVIMS / GBVIMS+/Primero), ensuring high standards of data accuracy, consistency, and completeness.

  • Enforce strict confidentiality, informed consent, safety, and survivor-centered data management protocols across all project sites.

  • To maintain the GBV Case Management Guideline fill up all CM forms based on need assessment, risk and safety planning, case action planning, referrals, follow-up, and case closure based on informed consent and survivor preferencesEnsure compliance with GBVIMS Information Sharing Protocols (ISP), data protection standards, and confidentiality requirements.

  • Participate in case supervision, case review, and coordination with relevant service providers to ensure quality, continuity, and accountability of GBV response services.

• Technical Support, Capacity Strengthening & CoP Linkage

  • Train, coach, and mentor field community volunteers, and frontline staff on standardized GBV massaging,GBVIMS Information Protocol (ISP) and GBV Guiding Principel

  • Actively contribute to the Consortium’s GEDSI & Intersectionality CoP (led by Nari Maitree) and Protection CoP (led by IRC) by providing disaggregated data insights on gender diversity, age, and disability intersections.

  • Support field teams in mapping and updating survivor-centered GBV referral pathways across Rohingya camps and host community locations.

• Inter-Agency Coordination & Representation

  • Represent Nari Maitree in Cox’s Bazar inter-agency and sector level forum like GBV Case management Working Group meetings under the UN-led Rohingya Coordination Platform (RCP) GBV Sub-Sector.

  • Coordinate with external protection partners, health facilities, and legal actors to ensure smooth, ethical referral feedback loops.

  • Ensure data sharing with external actors strictly adheres to established inter-agency Information Sharing Protocols (ISPs) and approved, anonymized aggregator tools.

• Safeguarding, PSEAH & Ethical Standards

  • Maintain absolute adherence to Nari Maitree’s Code of Conduct, Child Safeguarding Policy, and Protection from Sexual Exploitation, Abuse, and Harassment (PSEAH) standards.

  • Report any data security breaches, unethical practices, or system vulnerabilities immediately to senior management and relevant compliance leads.

Assignment Duration: Tentative 27 months

• Consolidated Tk. 46,500/- (BDT) per month and other admissible benefits as per organization rules. (Inclusive of all applicable taxes as per the law of Bangladesh)