Case Worker _Humanitarian Crisis Response

Job Description

Title: Case Worker _Humanitarian Crisis Response

Company Name: Islamic Relief Bangladesh

Vacancy: 5

Age: at most 55 years

Location: Cox's Bazar (Ukhia)

Maximum Salary: Tk. 28694 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO, Development Agency

Published: 12 Mar 2025

Education:
∎ Bachelor of Social Science (BSS), Bachelor of Social Science (Pass), Bachelor of Arts (BA), Bachelor of Arts (Pass), Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at most 55 years
∎ Social/Community Mobilization Skill
∎ Project Implementation Skill.
∎ Facilitation Skill
∎ Coordination/Networking/Communication Skill
∎ Reporting & Documentation Skill
∎ Financial management
∎ Decision making
∎ Conflict resolution
∎ Leadership
∎ Self-development
∎ Problem-solving
∎ Work under pressure and manage workload effectively
∎ Supportive, effective and good team player
∎ Cultural Sensitivity
∎ KoBo Toolbox application
∎ Willing to adapt to IRW’s norms and valuesIT Skill: Working knowledge of Microsoft Word / Excel / PowerPoint/Basic Internet, etcPhysical: Persons with specific need are highly encourage to applyLanguage Skill: Must have proficiency in Chittagong dialect/Local Language
∎ Working Experience in:
∎ Protection, Gender, PSS, Safeguarding, GBV, Case management and PSEAH.
∎ Advanced Competencies:
∎ Social/Community Mobilization Skill
∎ Intermediate Competencies:
∎ Project Implementation Skill.
∎ Facilitation Skill
∎ Coordination/Networking/Communication Skill
∎ Reporting & Documentation Skill
∎ Financial management
∎ Decision making
∎ Conflict resolution
∎ Leadership
∎ Self-development
∎ Problem-solving
∎ Work under pressure and manage workload effectively
∎ Supportive, effective and good team player
∎ Cultural Sensitivity
∎ KoBo Toolbox application
∎ Willing to adapt to IRW’s norms and values
∎ IT Skill: Working knowledge of Microsoft Word / Excel / PowerPoint/Basic Internet, etc
∎ Physical: Persons with specific need are highly encourage to apply
∎ Language Skill: Must have proficiency in Chittagong dialect/Local Language

Responsibilities & Context:
∎ Organize culturally appropriate awareness campaigns on gender equality, SRHR, and protection.
∎ Facilitate and update referral pathways regularly.
∎ Assist in training community volunteers and staff on protection principles, safeguarding, SRHR, GBV, and Psychological First Aid (PFA).
∎ Verify selected rightsholders before activities.
∎ Maintain Safe Spaces/Referral Hubs/Women-Friendly Spaces (WFS) in the target area.
∎ Implement recreational and educational activities for women and girls in safe spaces.Support capacity-building sessions on gender equality, survivor-cantered approaches, and referral mechanisms.
∎ Assist in training men and boys on healthy relationships, consent, and gender stereotypes.
∎ Facilitate sessions on GBV prevention, SRHR, and STI awareness.
∎ Distribute IEC and SBCC materials for awareness-raising activities.
∎ Assist in developing training modules for community engagement and capacity-building activities.
∎ Ensure safeguarding measures are implemented to protect project rightsholders and staff.
∎ Promote a gender-friendly and safe working environment.
∎ Support female volunteers and persons with disabilities to achieve program objectives.
∎ Mentor volunteers to enhance performance and ensure accountability.
∎ Identify volunteers’ learning and development needs and coordinate with project management to address gaps.
∎ Assist in providing capacity-building training to volunteers.
∎ Conduct household visits and assist volunteers in identifying GBV cases and protection issues.
∎ Address protection concerns and facilitate case management and referrals.
∎ Monitor the effectiveness of referral mechanisms and protection services.
∎ Assist in team meetings to share knowledge and findings for program improvement.
∎ Support research, data collection, and impact assessment in alignment with the MEAL framework.
∎ Assist in making the Complaint and Feedback Response Mechanism (CFRM) active and monitor regularly.
∎ Facilitate surveys such as KAP, Demographic, baseline, and endline gender analysis.
∎ Ensure payment of volunteers and casual laborers following IR guidelines.
∎ Assist in financial transactions related to cash distribution and financial management.
∎ Support financial documentation, including bills, vouchers, PRs, money requisitions, and cash advances.
∎ Ensure compliance with financial reporting requirements.
∎ Assist in documentation and reporting of activities, including training sessions and awareness campaigns.
∎ Support the submission of progress reports (weekly, monthly, quarterly) to project management
∎ Document and disseminate referrals (daily, weekly, monthly).
∎ Document case stories and lessons learned from the field.Others- 5%
∎ Participate in seasonal programs (Ramadan, Qurbani, Winterization, etc.
∎ Assist in ensuring the security of project staff and volunteers.
∎ Travel frequently to remote project areas as required.
∎ Uphold IR’s Child Protection & PSEA Policy.
∎ Perform any other duties assigned by the Supervisor.
∎ Ensure PSEA, Safeguarding and awareness raising for establishing dignified living conditions of FDMNs (Forcefully displaced Myanmar’s Nationals) Community- 60%
∎ Organize culturally appropriate awareness campaigns on gender equality, SRHR, and protection.
∎ Facilitate and update referral pathways regularly.
∎ Assist in training community volunteers and staff on protection principles, safeguarding, SRHR, GBV, and Psychological First Aid (PFA).
∎ Verify selected rightsholders before activities.
∎ Maintain Safe Spaces/Referral Hubs/Women-Friendly Spaces (WFS) in the target area.
∎ Implement recreational and educational activities for women and girls in safe spaces.Support capacity-building sessions on gender equality, survivor-cantered approaches, and referral mechanisms.
∎ Assist in training men and boys on healthy relationships, consent, and gender stereotypes.
∎ Facilitate sessions on GBV prevention, SRHR, and STI awareness.
∎ Distribute IEC and SBCC materials for awareness-raising activities.
∎ Assist in developing training modules for community engagement and capacity-building activities.
∎ Ensure safeguarding measures are implemented to protect project rightsholders and staff.
∎ Promote a gender-friendly and safe working environment.
∎ Support female volunteers and persons with disabilities to achieve program objectives.
∎ Mentor volunteers to enhance performance and ensure accountability.
∎ Identify volunteers’ learning and development needs and coordinate with project management to address gaps.
∎ Assist in providing capacity-building training to volunteers.
∎ Conduct household visits and assist volunteers in identifying GBV cases and protection issues.
∎ Address protection concerns and facilitate case management and referrals.
∎ Monitoring & evaluation and Knowledge Management- 15%
∎ Monitor the effectiveness of referral mechanisms and protection services.
∎ Assist in team meetings to share knowledge and findings for program improvement.
∎ Support research, data collection, and impact assessment in alignment with the MEAL framework.
∎ Assist in making the Complaint and Feedback Response Mechanism (CFRM) active and monitor regularly.
∎ Facilitate surveys such as KAP, Demographic, baseline, and endline gender analysis.
∎ Financial Management- 10%
∎ Ensure payment of volunteers and casual laborers following IR guidelines.
∎ Assist in financial transactions related to cash distribution and financial management.
∎ Support financial documentation, including bills, vouchers, PRs, money requisitions, and cash advances.
∎ Ensure compliance with financial reporting requirements.
∎ Reporting and Documentation- 10%
∎ Assist in documentation and reporting of activities, including training sessions and awareness campaigns.
∎ Support the submission of progress reports (weekly, monthly, quarterly) to project management
∎ Document and disseminate referrals (daily, weekly, monthly).
∎ Document case stories and lessons learned from the field.Others- 5%
∎ Participate in seasonal programs (Ramadan, Qurbani, Winterization, etc.
∎ Assist in ensuring the security of project staff and volunteers.
∎ Travel frequently to remote project areas as required.
∎ Uphold IR’s Child Protection & PSEA Policy.
∎ Perform any other duties assigned by the Supervisor.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill,
∎ Tour allowance/Per-diem,
∎ Provident fund
∎ Weekly 2 holidays
∎ 10 % High cost Allowance
∎ Insurance coverage (IPD, OPD, Life, DB, CIB),
∎ Festival Bonus
∎ Long Service Awards
∎ Leave (Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity)Gratuity, etc.
∎ Other benefits will be provided as per the organizational HR Policy
∎ Mobile bill,
∎ Tour allowance/Per-diem,
∎ Provident fund
∎ Weekly 2 holidays
∎ 10 % High cost Allowance
∎ Insurance coverage (IPD, OPD, Life, DB, CIB),
∎ Festival Bonus
∎ Long Service Awards
∎ Leave (Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity)Gratuity, etc.
∎ Other benefits will be provided as per the organizational HR Policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar (Ukhia)

Read Before Apply:

Female Candidates are highly encouraged to apply. However, Islamic Relief Bangladesh considers diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of race, family or marital status, ethnicity, disability, class, caste, or religion

Company Information:
∎ Islamic Relief Bangladesh
∎ Bangladesh Country Office: House # 10, Road # 10, Block-K, Baridhara, Dhaka-1212
∎ Islamic Relief Worldwide (IRW) - founded in 1984 and based in Birmingham, UK - is an independent humanitarian and development organization. It supports the world’s most vulnerable people in their fight against poverty & sufferings regardless of race, political affiliation, gender, or belief, and without expecting anything in return. It is a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.
IRW has a presence in 45 countries across the globe. Some funds of the organization come from individual donations and others from institutional donors such as the DFID, EU, SIDA, CIDA/IDRF, Forum Syd, WFP, UNDP, and ECHO.
Islamic Relief(IR) started working in Bangladesh in 1991 in order to help the distressed survivors of the devastating cyclone by providing emergency relief and supporting communities to rebuild in the wake of that cyclone. Initially, it focused on emergency relief & disaster preparedness activities. Later on, it expanded its programs on both humanitarian and development challenges. Now it works in an integrated manner combining emergency humanitarian assistance, short-term work opportunity, shelter support, awareness & training on different DRR, climate change, development, health & hygiene and social issues, cash grant, IGA means, health & nutrition, safe water & sanitation, education, advocacy and linkage with different service providers. As a registered charity, IR is open and transparent; it continually assesses its work and operational methods to improve impact and effectiveness.
Islamic Relief values and commitment to safeguarding: IRB is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom IRB engages. IRB expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter-Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.



Address::
∎ Bangladesh Country Office: House # 10, Road # 10, Block-K, Baridhara, Dhaka-1212
∎ Islamic Relief Worldwide (IRW) - founded in 1984 and based in Birmingham, UK - is an independent humanitarian and development organization. It supports the world’s most vulnerable people in their fight against poverty & sufferings regardless of race, political affiliation, gender, or belief, and without expecting anything in return. It is a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement. IRW has a presence in 45 countries across the globe. Some funds of the organization come from individual donations and others from institutional donors such as the DFID, EU, SIDA, CIDA/IDRF, Forum Syd, WFP, UNDP, and ECHO.Islamic Relief(IR) started working in Bangladesh in 1991 in order to help the distressed survivors of the devastating cyclone by providing emergency relief and supporting communities to rebuild in the wake of that cyclone. Initially, it focused on emergency relief & disaster preparedness activities. Later on, it expanded its programs on both humanitarian and development challenges. Now it works in an integrated manner combining emergency humanitarian assistance, short-term work opportunity, shelter support, awareness & training on different DRR, climate change, development, health & hygiene and social issues, cash grant, IGA means, health & nutrition, safe water & sanitation, education, advocacy and linkage with different service providers. As a registered charity, IR is open and transparent; it continually assesses its work and operational methods to improve impact and effectiveness. Islamic Relief values and commitment to safeguarding: IRB is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom IRB engages. IRB expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter-Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

Application Deadline: 17 Mar 2025

Category: NGO/Development