Job Description

Title: Case Management Officer - Ukhiya Base

Company Name: Terre des hommes

Vacancy: --

Location: Cox's Bazar (Ukhia)

Maximum Salary: Tk. 62496 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO

Published: 12 Nov 2024

Requirements:

Additional Requirements:
∎ Minimum 2 years of experience in the field of child protection / protection/ SGBV/ social work / case management combined with a team management experience
∎ Rohingya/Chittagonian language is a must for this position
∎ Female candidates are encouraged to apply
∎ Good knowledge of the MS office software
∎ Knowledge of child protection systems in Bangladesh/ Excellent knowledge of child protection issues and best practices (Child Protection and SGBV)
∎ Minimum 2 years of experience in the field of child protection / protection/ SGBV/ social work / case management combined with a team management experience
∎ Rohingya/Chittagonian language is a must for this position
∎ Female candidates are encouraged to apply
∎ Good knowledge of the MS office software
∎ Knowledge of child protection systems in Bangladesh/ Excellent knowledge of child protection issues and best practices (Child Protection and SGBV)

Responsibilities & Context:
∎ Case Management SupervisionSchedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM Technical Specialist.Conduct weekly supervision meetings with all case management assistants, providing technical advice on cases and psychosocial support to CM assistants. Facilitate peer-to-peer support groups where appropriate.Regular field visit to support individual cases when required and provide regular monitoring of all aspects of case management services.Review staff case load to ensure they are manageable and share challenges with CM Technical SpecialistMonitor timescales for response, decision-making, placement, follow-up, and review.Ensure access to material, logistical, and further technical support and set eligibility criteria for material and other support in the framework of the Emergency Case Management FundReview and analyze trends in case load using CPIMS+ to inform programmingConduct regular case file audit and ensure that protocols and principles are respected and that case workers use the IA CM forms and CPIMS+ effectively and safely.Organize case conferences with relevant stakeholders for high-risk and complex cases.Support the team to prepare BID report when needed.Ensure all the supervision tools are practiced with the CM assistants.
∎ Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM Technical Specialist.
∎ Conduct weekly supervision meetings with all case management assistants, providing technical advice on cases and psychosocial support to CM assistants. Facilitate peer-to-peer support groups where appropriate.
∎ Regular field visit to support individual cases when required and provide regular monitoring of all aspects of case management services.
∎ Review staff case load to ensure they are manageable and share challenges with CM Technical Specialist
∎ Monitor timescales for response, decision-making, placement, follow-up, and review.
∎ Ensure access to material, logistical, and further technical support and set eligibility criteria for material and other support in the framework of the Emergency Case Management Fund
∎ Review and analyze trends in case load using CPIMS+ to inform programming
∎ Conduct regular case file audit and ensure that protocols and principles are respected and that case workers use the IA CM forms and CPIMS+ effectively and safely.
∎ Organize case conferences with relevant stakeholders for high-risk and complex cases.Support the team to prepare BID report when needed.
∎ Ensure all the supervision tools are practiced with the CM assistants.
∎ Staff and project managementFollow up CM assistants’ attendances, leaves and provide monthly attendance sheets to the assistant project manager to facilitate payroll process.Ensure regular feedback to the CM assistants under her/his responsibility and participate in the appraisal process when needed.Support disciplinary measures application if neededIdentify needs and support the planning of capacity building for the CM assistants under her/his responsibility together with CM Technical Specialist.Plan, implement and track budget expenditure, progress against targets and logistics needs at the team level.Support the implementation of M&E plans for case management activities.
∎ Follow up CM assistants’ attendances, leaves and provide monthly attendance sheets to the assistant project manager to facilitate payroll process.
∎ Ensure regular feedback to the CM assistants under her/his responsibility and participate in the appraisal process when needed.
∎ Support disciplinary measures application if needed
∎ Identify needs and support the planning of capacity building for the CM assistants under her/his responsibility together with CM Technical Specialist.
∎ Plan, implement and track budget expenditure, progress against targets and logistics needs at the team level.
∎ Support the implementation of M&E plans for case management activities.
∎ Coordination and representationEnsure regular communication with the CM Technical Specialist / project manager on field’s updates, achievements, and challenges via meetings, reports and ad hoc communication upon request and needs.Ensure close coordination with Tdh PSS and PM+ teams for the purpose of identification and referrals.Coordinate with Tdh support departments to ensure timely and planned procurement and distribution within Emergency CM FundProactively develop and maintain effective working relationships with the key stakeholders in her/his designated area in camp.Ensure that Tdh CM services are well known within her/his designated area through strong representation of Tdh in the Camp-level meetings and fora.
∎ Ensure regular communication with the CM Technical Specialist / project manager on field’s updates, achievements, and challenges via meetings, reports and ad hoc communication upon request and needs.
∎ Ensure close coordination with Tdh PSS and PM+ teams for the purpose of identification and referrals.
∎ Coordinate with Tdh support departments to ensure timely and planned procurement and distribution within Emergency CM Fund
∎ Proactively develop and maintain effective working relationships with the key stakeholders in her/his designated area in camp.
∎ Ensure that Tdh CM services are well known within her/his designated area through strong representation of Tdh in the Camp-level meetings and fora.
∎ Child ProtectionPromote, and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principlesEnsure that CM activities are well-integrated in the Bangladeshi child protection system and humanitarian coordination practices and guidelines·
∎ Promote, and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles
∎ Ensure that CM activities are well-integrated in the Bangladeshi child protection system and humanitarian coordination practices and guidelines·
∎ OtherAdhere to and ensure the team/s under her/his responsibility follows Tdh administrative and logistical regulations and proceduresEnsure Tdh Global Code of Conduct is respected at all times, cases of abuse are reported through established reporting channels in a timely and confidential manner
∎ Adhere to and ensure the team/s under her/his responsibility follows Tdh administrative and logistical regulations and procedures
∎ Ensure Tdh Global Code of Conduct is respected at all times, cases of abuse are reported through established reporting channels in a timely and confidential manner
∎ Key responsibilities :
∎ Case Management Supervision
∎ Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM Technical Specialist.
∎ Conduct weekly supervision meetings with all case management assistants, providing technical advice on cases and psychosocial support to CM assistants. Facilitate peer-to-peer support groups where appropriate.
∎ Regular field visit to support individual cases when required and provide regular monitoring of all aspects of case management services.
∎ Review staff case load to ensure they are manageable and share challenges with CM Technical Specialist
∎ Monitor timescales for response, decision-making, placement, follow-up, and review.
∎ Ensure access to material, logistical, and further technical support and set eligibility criteria for material and other support in the framework of the Emergency Case Management Fund
∎ Review and analyze trends in case load using CPIMS+ to inform programming
∎ Conduct regular case file audit and ensure that protocols and principles are respected and that case workers use the IA CM forms and CPIMS+ effectively and safely.
∎ Organize case conferences with relevant stakeholders for high-risk and complex cases.Support the team to prepare BID report when needed.
∎ Ensure all the supervision tools are practiced with the CM assistants.
∎ Staff and project management
∎ Follow up CM assistants’ attendances, leaves and provide monthly attendance sheets to the assistant project manager to facilitate payroll process.
∎ Ensure regular feedback to the CM assistants under her/his responsibility and participate in the appraisal process when needed.
∎ Support disciplinary measures application if needed
∎ Identify needs and support the planning of capacity building for the CM assistants under her/his responsibility together with CM Technical Specialist.
∎ Plan, implement and track budget expenditure, progress against targets and logistics needs at the team level.
∎ Support the implementation of M&E plans for case management activities.
∎ Coordination and representation
∎ Ensure regular communication with the CM Technical Specialist / project manager on field’s updates, achievements, and challenges via meetings, reports and ad hoc communication upon request and needs.
∎ Ensure close coordination with Tdh PSS and PM+ teams for the purpose of identification and referrals.
∎ Coordinate with Tdh support departments to ensure timely and planned procurement and distribution within Emergency CM Fund
∎ Proactively develop and maintain effective working relationships with the key stakeholders in her/his designated area in camp.
∎ Ensure that Tdh CM services are well known within her/his designated area through strong representation of Tdh in the Camp-level meetings and fora.
∎ Child Protection
∎ Promote, and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles
∎ Ensure that CM activities are well-integrated in the Bangladeshi child protection system and humanitarian coordination practices and guidelines·
∎ Other
∎ Adhere to and ensure the team/s under her/his responsibility follows Tdh administrative and logistical regulations and procedures
∎ Ensure Tdh Global Code of Conduct is respected at all times, cases of abuse are reported through established reporting channels in a timely and confidential manner

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Severance Pay
∎ Life Insurance for employees
∎ Health Insurance for the employees and dependents
∎ Severance Pay
∎ Life Insurance for employees
∎ Health Insurance for the employees and dependents

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Cox's Bazar (Ukhia)

Job Highlights:
∎ The CMO is responsible for supervising Child Protection Case Workers responding to the needs of children exposed to violence, exploitation, abuse or neglect.

Read Before Apply:

Application should include Curriculum Vitae and a Cover Letter through an Application Link at -

https://hiring-bd.tdh.ch/tdh-application-form-case-management-officer-for-ukhiya-bangladesh/

Only a completed Application Form will be considered for short-listing. Short-listed applications will subsequently be called for written and interviews. Tdh reserves the right to fill the role prior to the advertisement's end date. As such, candidates are encouraged to apply at their earliest convenience.