Call Center Supervisor
Job Description
Title: Call Center Supervisor
Company Name: MY Outsourcing Ltd.
Vacancy: --
Age: 22 to 35 years
Job Location: Dhaka (Banani)
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2025-10-06
Application Deadline: 2025-11-05
Education:
- Bachelor of Business Administration (BBA)
Requirements:
- 3 to 6 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Call Center,CRM,Telecommunication Service
Additional Requirements:
- Age 22 to 35 years
- Experience in telecommunication and bank call center is preferable
- Should have experience to work as a team leader or supervisor in any call center for 3 years to 6 years minimum is a must
- Good grab in excel is mandatory
- Excellent communication skill and demonstrate good listening skills
- Self motivated and willing to work for longer period and any time in the day
- Confident to take challenge and fulfill KPI.
- Flexibility to work till late and over night shifting minimum 3 days a week
- Must have good communication skill in Bangla and English with proper accent
- Good computer skill is required with good typing skill
- Good reading and writing skill in both Bangla and English
- Applicants have to be smart, energetic and good communication skill
- Must be smart enough to handle any difficult situation that may rise during maintaining a team
- Excellent Communication skill with customers
- Sense of responsibility and Achieve the targets
- Analytic skill and working ability for team development
- Quality assure of the team regarding their daily task and call
- Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
- Good command in Microsoft office and CRM software specially excel for daily reporting
- Developed competencies required for service oriented and result focus.
Responsibilities & Context:
Maintain the designated teams Train up and qc the teams Regular reporting for the process
Prepare roaster plan for the agents Call analysis and plan for process betterment
Process upgradation planning Meeting the target KPI
Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
Daily and monthly attendance of the team agents
Job Other Benifits:
- Free Training will be provided to the eligible candidates others as per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.10% |
| Bangladesh University of Business and Technology | 2.79% |
| Govt. Titumir College | 2.09% |
| Prime University | 1.39% |
| East West University | 1.39% |
| Bangladesh Open University | 1.39% |
| State University of Bangladesh | 1.05% |
| MIRPUR COLLEGE | 1.05% |
| University of Dhaka | 1.05% |
| Eastern University | 1.05% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 75.61% |
| 31-35 | 14.29% |
| 36-40 | 5.23% |
| 40+ | 1.74% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 83.22% |
| 20K-30K | 11.89% |
| 30K-40K | 2.45% |
| 40K-50K | 1.75% |
| 50K+ | 0.70% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 17.77% |
| 0.1 - 1 years | 12.89% |
| 1.1 - 3 years | 24.04% |
| 3.1 - 5 years | 21.60% |
| 5+ years | 23.69% |
