Call Center Supervisor

Job Description

Title: Call Center Supervisor

Company Name: Genuity Systems Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSc in Computer Science from any renowned University is preferred. English medium in secondary and higher secondary level students will get more priority.

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Assisting in the formulation of targets for individuals and teams.
∎ Answering questions from staff and providing guidance and feedback.
∎ Anticipate escalation and take over calls when needed.
∎ Devise ways to optimize procedures and keep staff motivated.
∎ Measure performance with key metrics such as call abandonment, calls waiting etc.
∎ Ensure adherence to policies for attendance, established procedures etc.
∎ Keep management informed on issues and problems.
∎ Prepare monthly/annual results and performance reports.

Additional Requirements:
∎ Proven experience as supervisor of an international call center or similar organization.
∎ Experience in customer service is essential.
∎ Proficient in English; Good knowledge of additional languages will be a definite plus.
∎ Working knowledge of MS Office.
∎ Tech savvy with knowledge of telephone equipment and relevant computer programs.
∎ Knowledge of performance evaluation procedures.
∎ Outstanding communication and negotiation abilities.
∎ A results-oriented approach.
∎ Excellent organizational and leadership skills.
∎ Ability to work under pressure.
∎ Preferred Qualifications:
∎ Practical knowledge in call center support.
∎ Capable to operate any call center software.
∎ Working knowledge of MS Office.
∎ Experience Requirements:
∎ At least 2 years of experience as supervisor of an international call center or similar organization.

Salary:
∎ Smart salary for suitable candidate.

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: 22 Oct 2020

Company Information:
∎ 22 Sep 2020
∎ Genuity Systems Ltd.
∎ Address : Sruti tower (4th Floor), Plot 8, Main Road, Block-ka, Section 6, Mirpur, Dhaka- 1216
∎ Web : www.genuitysystems.com
∎ Business : Genuity Systems Ltd. is an IT company established in the year 2003. It is aiming at establishing itself as one of the prestigious entities in world market to provide IT and telecom related services. Our services include Call center solution, VoIP soft-switch and billing, Mobile Dialer, IVR, IP-PBX solution and advance IT training.

Category: IT/Telecommunication

Source: bdjobs.com

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