Call Center Supervisor, Digital Banking Division (Assistant Officer- Officer)
Job Description
Title: Call Center Supervisor, Digital Banking Division (Assistant Officer- Officer)
Company Name: Trust Bank Ltd.
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ Manage a team of call center agents and assist to conduct various meetings.
∎ Monitor queue and track inbound & outbound calls, call waiting, abandonment call rate.
∎ Preparation of roster management, keep record of attendance, daily statistics and leave.
∎ Take calls when agent cannot handle, supervise the overall activities and evaluation of agents calls.
∎ Assist in preparing various reports.
Additional Requirements:
∎ Minimum 3 years of working experience at any reputed Call Center preferably at Banks/Telecommunication as Supervisor.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Oct 2022
Company Information:
∎ 6 Oct 2022
∎ Trust Bank Ltd.
∎ Address : Shadhinata Tower (8th Floor), Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Business : Bank
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 15th Oct 2022
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