Job Description
Title: Call Center Representative (In-House, Female)
Company Name: Spectrum IT Solutions Ltd.
Vacancy: 4
Job Location: Dhaka (Banglamotor)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ HSC
∎ Skills Required: Good Listener, Speaking Professionally
Job Responsibilities:
∎ Memorize scripts for products and services, and refer to them during calls
∎ Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
∎ Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
∎ Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
∎ Create and maintain record of daily problems and remedial actions taken, using call-center database
∎ Leverage data and insights gathered by the call center to recommend and influence process improvements
Additional Requirements:
∎ Age at least 20 years
∎ Only females are allowed to apply
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Nov 2023
Company Information:
∎ 18 Oct 2023
∎ Spectrum IT Solutions Ltd.
∎ Address : 52/1 New Eskaton Road (Hasan Holdings Ltd., 12th floor), Banglamotor, Dhaka, Bangladesh
∎ Business : We are a software development company delivering splendid business IT Solutions and related services to customers across the country. Our development services are led by our dedicated and passionate team to provide best industry practice combined with technology expertise and business knowledge to drive the digital transformation.
Founded in 2012 on a solid foundation of honest family values, we have built lasting relationships that have kept us on the cutting edge of innovation ever since.
Our main area of expertise is Software development, Biometric Authentication System, Digital Identity & Security System, Smart Card Personalization & Printing Solution, Web & Mobile Application Development, Payment Gateway & API Integration, E-commerce, Tracking System, Facebook & Other Social Media Marketing, Email marketing, SMS marketing, etc.
Category: IT/Telecommunication
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