Call Center QC
Job Description
Title: Call Center QC
Company Name: MY Outsourcing Ltd.
Vacancy: 1
Age: 25 to 30 years
Job Location: Dhaka (Banani)
Salary: Tk. 13000 - 16000 (Monthly)
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
Published: 2025-09-22
Application Deadline: 2025-10-21
Education:
- Bachelor/Honors
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Call Center
Skills Required: Call Center
Additional Requirements:
- Age 25 to 30 years
- Only Female
- Good command in Microsoft office and CRM software specially excel for daily reporting
- Developed competencies required for service oriented and result focus.
- Applicants have to be smart, energetic and good communication skill
- Must be smart enough to handle any difficult situation that may rise during maintaining a team
Responsibilities & Context:
- Maintain the designated teams Train up and QC the teams Regular reporting for the process
- Agent Performance Management
- Train teams and individuals effectively on quality procedures, ensuring compliance with best practices across the business functions.
- Training soft skill to the team as per approved my company guideline or line manager
- Call analysis, providing needed feedback, team meeting, work to upgrade the quality of the performer/employee
- Taking daily, weekly, monthly session for call quality training
- Process up gradation planning Meeting the target KPI
- Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.09% |
| 5.88% | |
| Green University of Bangladesh | 2.21% |
| Bangladesh University of Business and Technology | 2.21% |
| East West University | 2.21% |
| University of Dhaka | 1.47% |
| Govt. Bangla College | 1.47% |
| University of Liberal Arts Bangladesh | 1.47% |
| Uttara University | 1.47% |
| Govt. Eden Mohila College | 1.47% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 65.44% |
| 31-35 | 19.12% |
| 36-40 | 5.88% |
| 40+ | 3.68% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 74.24% |
| 20K-30K | 14.39% |
| 30K-40K | 3.79% |
| 40K-50K | 3.79% |
| 50K+ | 3.79% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 28.68% |
| 0.1 - 1 years | 8.09% |
| 1.1 - 3 years | 25.74% |
| 3.1 - 5 years | 17.65% |
| 5+ years | 19.85% |
