Call Center QC

Job Description

Title: Call Center QC

Company Name: MY Outsourcing Ltd.

Vacancy: 1

Age: 25 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 13000 - 16000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Call Center

• Age 25 to 30 years
• Only Female

• Good command in Microsoft office and CRM software specially excel for daily reporting
• Developed competencies required for service oriented and result focus.
• Applicants have to be smart, energetic and good communication skill
• Must be smart enough to handle any difficult situation that may rise during maintaining a team

• Maintain the designated teams Train up and QC the teams Regular reporting for the process
• Agent Performance Management
• Train teams and individuals effectively on quality procedures, ensuring compliance with best practices across the business functions.
• Training soft skill to the team as per approved my company guideline or line manager
• Call analysis, providing needed feedback, team meeting, work to upgrade the quality of the performer/employee
• Taking daily, weekly, monthly session for call quality training
• Process up gradation planning Meeting the target KPI
• Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare