Call Center Executive (Night Shift)

Job Description

Title: Call Center Executive (Night Shift)

Company Name: American Natural Wellness Care

Vacancy: 2

Age: At least 20 years

Job Location: Dhaka (Basundhara RA)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center

• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center

• Age At least 20 years

Job Context: The Call Center Executive plays a vital role in managing patient communication, scheduling appointments, and promoting wellness services. This position ensures a positive customer experience by handling inbound and outbound calls, maintaining accurate records, and providing helpful information about our wellness programs and treatments.

Key Responsibilities:

Customer Communication

• Handle inbound and outbound calls in a professional and friendly manner.
• Respond to patient inquiries regarding services, treatments, and schedules.
• Provide accurate information and resolve issues efficiently.

Appointment Management

• Schedule, confirm, and reschedule patient appointments.
• Coordinate with doctors and wellness consultants for availability.
• Maintain proper records in the appointment management system.

Service Promotion

• Inform callers about new wellness programs, packages, or promotions.
• Assist in patient follow-ups and encourage repeat visits.

Data Management

• Record call logs, feedback, and appointment details accurately.
• Maintain confidentiality of patient information at all times.

Coordination & Support

• Work closely with front desk and administrative teams.
• Report daily call activity and booking reports to the supervisor.

Professional Conduct

• Maintain a polite, empathetic, and service-oriented approach.
• Uphold the wellness center’s reputation through effective communication.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2