Call Center Executive

Job Description

Title: Call Center Executive

Company Name: JSK Group

Vacancy: --

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Manpower Recruitment, Group of Companies, Share Brokerage/ Securities House, Diagnostic Centre, Transport Service

• HSC

• Bachelor’s degree in any discipline.

• Candidates with training in Customer Service / Call Center Operations / Communication Skills will be preferred.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Manpower Recruitment, Group of Companies, Share Brokerage/ Securities House, Diagnostic Centre, Transport Service

• Age At least 18 years

• Strong communication skills in Bangla and English.

• Computer literacy (MS Office, email, call handling systems).

• Polite, customer-friendly, and capable of managing busy call volumes.

• Willing to work in shifts, including weekends and holidays.

Job Context

JSK Group, a leading and diversified service organization engaged in GCC Medical Checkup Centers, Hospital, General Diagnostics, and District Bus Services, is looking for energetic, smart, and customer-focused Call Center Executives to join our centralized communication team.
The selected candidates will handle client inquiries, appointment scheduling, ticket reservations, and service information efficiently — ensuring high-quality customer experience across all JSK service sectors.

Job Responsibilities

• Receive inbound calls and respond to patient, passenger, and customer queries politely and efficiently.

• Make outbound calls for appointment confirmations, ticket bookings, and service follow-ups.

• Provide accurate information about hospital, diagnostic, GCC medical checkup, and Sara Express bus services.

• Manage and schedule doctor appointments, medical tests, and passenger ticket reservations.

• Maintain call logs, update customer information in the CRM system, and ensure data accuracy.

• Coordinate with the hospital reception, diagnostic desk, and transport offices for smooth operations.

• Record customer feedback, complaints, and service requests; escalate as needed.

• Ensure professional and courteous communication at all times.

• Work in rotational shifts (morning, evening, and night) as required.

• Achieve individual and team targets for call quality and service standards.

• As per company policy.