Cafe Supervisor, Grassroots Cafe

Job Description

Title: Cafe Supervisor, Grassroots Cafe

Company Name: Aarong

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

Published: 2025-08-07

Application Deadline: 2025-08-16

Education:

• A Bachelor Degree from any reputed university

• At least 2 year of experience as a cafe supervisor or senior waiter in a food service environment

• Strong leadership and team management skills

• Excellent communication and problem-solving abilities

• Ability to work under pressure and multitask

• Good understanding of café operations, food hygiene, and safety regulations

• Basic computer literacy and experience with POS systems

• Willingness to work flexible hours, including weekends and holidays.

• Supervise daily cafe operations and ensure smooth service flow.

• Lead and motivate front-of-house staff, ensuring excellent customer service at all times.

• Monitor staff attendance, grooming, and performance; provide on-the-job training and feedback.

• Coordinate with kitchen and barista teams for efficient food and beverage delivery.

• Handle customer feedback, complaints, and special requests professionally.

• Maintain cleanliness, hygiene, and safety standards in all areas of the café.

• Manage inventory, place supply orders, and ensure proper stock levels.

• Ensure proper cash handling, POS transactions, and daily sales reporting.

• Support the implementation of promotional activities and ensure brand standards are followed.

• Assist in scheduling shifts, delegating tasks, and managing workflow.

• Report any operational issues or maintenance needs to the higher authority.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation

• Act as a key source of support, guidance and expertise in safeguarding for establishing a safe working environment

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action

• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so

• Festival Bonus, Service Charge, and others as per organization policy