Asst. Manager - Operations

Job Description

Title: Asst. Manager - Operations

Company Name: MY Outsourcing Ltd.

Vacancy: 02

Age: 30 to 45 years

Job Location: Dhaka

Salary: Tk. 35000 - 45000 (Monthly)

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Call Center

• Bachelor of Business Administration (BBA)

• 7 to 10 years
• The applicants should have experience in the following business area(s): Call Center

• Age 30 to 45 years
• Only Male

1.      Must have experience in the same area or position in work for at least 2 years Experience in call center operations/management is necessary with expertise in BPO Industries. Handling multi projects operation in the BPO industry as a manger is a must.

2.      In total 7 years experience in in telecommunication and call center operations/management is necessary with expertise in BPO Industries, Business Process Outsourcing, Customer Relationship Management (CRM), Data Analysis is required.

3.      Excellent leadership and interpersonal skills, Good presentation skill is required Good grab in excel is mandatory.

4.      Excellent communication skill and demonstrate good listening skills.

5.      Self motivated and willing to work for longer period and any time in the day.

6.      Flexibility to work till late and over night Must have good communication skill in Bangla and English with proper accent Good computer skill is required with good typing skill Good reading and writing skill in both Bangla and English.

7.      Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.

8.      Applicants have to be smart, energetic and good communication skill.

9.      Must be smart enough to handle any difficult situation that may rise during maintaining a team.

1. Handle the overall operational activities and call center projects of the organization.
2. Analyse and prepare plans for operational executions and complete the projects successfully with maximum possible result.
3. To plan and execute of operational activities
4. Handle all the operational activities and daily basis requirements
5. Reporting analysis for improvement
6. Fulfill targets successfully
7. Handle and solve daily operational crisis Sense of responsibility and Achieve the targets Analytic skill and working ability for team development
8. Quality assure of the team regarding their daily task and call
9. Monitor a team and work for their development, daily work, reporting, discipline and train them when needed Good command in Microsoft office and CRM software specially excel for daily reporting
10. Developed competencies required for service oriented and result focus Intention to complete targets and given responsibilities and provide extra time if needed.
11. Coordinate activities that affect operational decisions, business strategies and responsible for planning of daily operations.
12. Communicates with all relevant employees to ensure necessary business project delivery times are met.
13. Continuously develop, adapt, and update standard operating procedures for various areas of fulfillment.
14. Responsible for ensuring accounts receivables from partners are reconciled.
15. Collect data, analyze, and report to leadership.
16. Mentor the team members, organize and support the continuous development of skills to train the new recruits in line with organizational culture and integral workflow.
17. Initiate & lead new projects to improve the processes to provide better customer support.
18. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
19. Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis
20. Ensure smooth operations of various activations for client companies.
21. Operational planning, monitoring the KPI achievement, identifying new opportunity, business growth, and controlling risks.
22. Communicating and maintaining relationships with clients
23. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization`s internal capacity
24. Actively pursue strategic and operational objectives.
25. Maintain accurate records and document all customer service activities and discussions.
26. Stay informed on the latest industry techniques and methods.
27. Work closely with other departments as needed.
28. Any other task given by the management

• Salary Review: Yearly
• Festival Bonus: 2

Two festival bonus. Others as per company policy.