Associate - IT Support

Job Description

Title: Associate - IT Support

Company Name: Quantanite Bangladesh Limited

Vacancy: 01

Location: Dhaka (Mirpur 14)

Maximum Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):ISP, Group of Companies

Published: 26 Jun 2024

Education:
∎ Bachelor of Science (BSc)
∎ CCNA (Preferred)

Requirements:

Additional Requirements:
∎ CCNA certification will be added advantage
∎ Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.
∎ Basic knowledge in Active Directory System, Server, email service etc.
∎ Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products
∎ Good interpersonal-communication skill to deal with people at all levels
∎ Computer literacy in MS-Office (Word, excel, PPT, Visio)
∎ 1-2 years of experience is preferred in relevant field.
∎ Experience in ISP/ICT service/MNC/ Group of companies (Most Preferred: ISP)
∎ Must be able to work on Roster basis
∎ BSE in CSE or relevant area of studies
∎ CCNA certification will be added advantage
∎ Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.
∎ Basic knowledge in Active Directory System, Server, email service etc.
∎ Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products
∎ Good interpersonal-communication skill to deal with people at all levels
∎ Computer literacy in MS-Office (Word, excel, PPT, Visio)
∎ 1-2 years of experience is preferred in relevant field.
∎ Experience in ISP/ICT service/MNC/ Group of companies (Most Preferred: ISP)
∎ Must be able to work on Roster basis
∎ BSE in CSE or relevant area of studies

Responsibilities & Context:
∎ Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units
∎ Handling day to day IT related activities.
∎ Asset maintenance (laptops and other electronic devices)
∎ Maintaining records of all IT assets and allocating assets to other departments based on policies and requirement
∎ Set up user accounts, permissions and passwords
∎ Setting up computer OS & security measures (antivirus, firewall, active directory).
∎ Maintain & troubleshoot Windows server, AD, email services
∎ Liaison with user to ensure that requests or problem reports have been satisfactorily handled
∎ Protect Data in internal computing systems from un-authorized users and viruses
∎ Monitoring resource utilization and performance of infrastructure components and ensuring 24x7 service availability
∎ Implementing and troubleshooting of security rules on firewall system (Fortinet/Cisco)
∎ Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA
∎ Responsible for LAN and WAN maintenance by keeping close liaison with ISP
∎ In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process
∎ Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units
∎ Handling day to day IT related activities.
∎ Asset maintenance (laptops and other electronic devices)
∎ Maintaining records of all IT assets and allocating assets to other departments based on policies and requirement
∎ Set up user accounts, permissions and passwords
∎ Setting up computer OS & security measures (antivirus, firewall, active directory).
∎ Maintain & troubleshoot Windows server, AD, email services
∎ Liaison with user to ensure that requests or problem reports have been satisfactorily handled
∎ Protect Data in internal computing systems from un-authorized users and viruses
∎ Monitoring resource utilization and performance of infrastructure components and ensuring 24x7 service availability
∎ Implementing and troubleshooting of security rules on firewall system (Fortinet/Cisco)
∎ Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA
∎ Responsible for LAN and WAN maintenance by keeping close liaison with ISP
∎ In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Weekly 2 holidays, Insurance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
∎ Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
∎ Events: Regular team and organization-wide get-togethers and events.
∎ Other benefits such as leave benefits, two weekends, festival bonuses and annual leave payments and others
∎ At Quantanite, we ask a lot of our employees, which is why we give so much in return. In addition to your compensation, our perks include:
∎ Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
∎ Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
∎ Events: Regular team and organization-wide get-togethers and events.
∎ Other benefits such as leave benefits, two weekends, festival bonuses and annual leave payments and others

Employment Status: Full Time

Job Location: Dhaka (Mirpur 14)

Company Information:
∎ Quantanite Bangladesh Limited
∎ Plol: A/5, Block: A, 9th Floor, Section: 14, Mirpur, Dhaka-1206
https://quantanite.com/

Address::
∎ Plol: A/5, Block: A, 9th Floor, Section: 14, Mirpur, Dhaka-1206
∎ https://quantanite.com/

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 26 Jul 2024

Category: IT/Telecommunication

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