Associate - IT

Job Description

Title: Associate - IT

Company Name: Quantanite Bangladesh Limited

Vacancy: --

Age: 22 to 32 years

Job Location: Dhaka (Mirpur 14)

Salary: --

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science & Engineering

• CCNA Certification will be preferred

• At most 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

• Age 22 to 32 years

• Good English Communication Skills (verbal & written).

• Must be able to work in different shifts including Night Shifts from time to time).

• Basic knowledge in Active Directory System, Server, email service etc.

• Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products.

• Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.

• Good interpersonal-communication skill to deal with people at all levels.

• Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units and handling day to day IT related activities.

• Asset maintenance (laptops and other electronic devices); maintaining records of all IT assets and allocating assets to other departments based on policies and requirement.

• Set up user accounts, permissions and passwords, also computer OS & security measures (antivirus, firewall, active directory).

• Liaison with user to ensure that requests or problem reports have been satisfactorily handled.

• Protect Data in internal computing systems from un-authorized users and viruses.

• Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA.

• Responsible for LAN and WAN maintenance by keeping close liaison with ISP.

• In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process.

• Over time allowance,Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive Salary

• Monthly Allowances (Transportation, Food, and Night Shift Allowance)

• Paid Leaves

• Monthly & Yearly - Rewards & Recognition Programs