Associate - IT

Job Description

Title: Associate - IT

Company Name: Quantanite Bangladesh Limited

Vacancy: --

Age: 23 to 33 years

Job Location: Dhaka

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor of Science (BSc)

• CCNA Certified (Preferred)

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 23 to 33 years

• CCNA certification will be added advantage

• Good English Communication Skills (verbal & written)

• Must be able to work in different shifts including Night Shifts from time to time)

• Basic knowledge in Active Directory System, Server, email service etc.

• Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products

• Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.

• Good interpersonal-communication skill to deal with people at all levels

• Computer literacy in MS-Office (Word, excel, PPT, Visio)

Required Experience:

• 1-2 years of experience is preferred in relevant field.

• Experience in ISP/ICT service/MNC/ Group of companies is preferred

• Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units

• Handling day to day IT related activities.

• Asset maintenance (laptops and other electronic devices)

• Maintaining records of all IT assets and allocating assets to other departments based on policies and requirement

• Set up user accounts, permissions and passwords

• Setting up computer OS & security measures (antivirus, firewall, active directory).

• Maintain & troubleshoot Windows server, AD, email services

• Liaison with user to ensure that requests or problem reports have been satisfactorily handled

• Protect Data in internal computing systems from un-authorized users and viruses

• Monitoring resource utilization and performance of infrastructure components and ensuring

• Implementing and troubleshooting of security rules on firewall system (Fortinet/Cisco)

• Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA

• Responsible for LAN and WAN maintenance by keeping close liaison with ISP

• In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process

• T/A,Mobile bill,Weekly 2 holidays,Insurance,Over time allowance
• Salary Review: Yearly

• Competitive Salary

• Monthly Allowances (Transportation, Food, and Night Shift Allowance)

• Extra Work Payments

• Yearly Vacation Leave Allowance

• Paid Leaves

• Festival Bonuses (After 1 year of continuous employment)

• Monthly & Yearly - Rewards & Recognition Programs