Assistant Officer/ Junior Officer, Customer Service, Customer Experience Department

Job Description

Title: Assistant Officer/ Junior Officer, Customer Service, Customer Experience Department

Company Name: IDLC Finance Limited

Vacancy: 6

Job Location: Dhaka, Narsingdi, Natore, Noakhali, Dhaka (Keraniganj)

Employment Status: Full-time

Educational Requirements:
∎ Minimum graduate in any discipline with minimum CGPA of 3.00 (on the scale of 4) from any UGC approved University.

Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Providing best in class service for the customers of IDLC and other stakeholders with focus on consistent delivery of excellent customer experience
∎ Resolves product or service related problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
∎ Following up the clients for collection
∎ Proactively feedback and involved in process streamlining/ improvement of branch processes to improve operational efficiency and provide better customer service

Additional Requirements:
∎ Work experience not more than 02 year(s) can also apply. Candidate having experience in customer experience department of Bank/NBFI/Telco/Air/health/relevant service industry will be considered as additional advantage
∎ Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability are encouraged to apply
∎ Excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English
∎ Good personal presentation, especially when working with customers face to face
∎ Confidence, patience, politeness, tact & diplomacy, when dealing with difficult situations
∎ Creative thinking, able to come up with new ideas to improve Customer Service standards
∎ Strong command over MS Office specially Microsoft Word, Excel & PowerPoint

Salary: Negotiable

Application Deadline: January 15, 2020

Company Information:
∎ IDLC Finance Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business : Multiproduct Financial Institution

Category: Bank/Non-Bank Fin. Institution