Assistant Manager, Tele Support (Technical)

Job Description

Title: Assistant Manager, Tele Support (Technical)

Company Name: Leadswin Limited

Vacancy: 01

Job Location: Dhaka (Uttara West)

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Engineering

Experience Requirements:
∎ 4 to 5 year(s)
∎ The applicants should have experience in the following business area(s): IT Enabled Service, Software Company

Job Context:
∎ We are looking for an Assistant Manager for the Support department to make sure technical support for our clients & in-house team.
∎ Products: Software, IT Services.

Job Responsibilities:
∎ To lead a team, provide technical guidance, and will plan for the optimal utilization of resources.
∎ To manage overall Technical support activities for the products marketed by the company.
∎ To coordinate with educational institutions (remotely). Giving them technical support, and providing solutions to every bug/error.
∎ To develop detailed technical support plans with key milestones, and schedules to monitor & track progress and review daily activities. Manage technical functions of the product life cycle, as well as product hardware & software testing to ensure timely support to the product department.
∎ To manage Technical activities for after-Sale Service support of Products marketed by the Company.
∎ To manage Product Technical Escalations reported by field and provide timely resolution.
∎ To develop technical Skill of in-house and outsourced team.
∎ To monitor initial quality of each product besides raising alarm on trends which might lead to higher/epidemic failures.
∎ To develop and deliver (Financial Report) FR reports, proposals, requirements documentation and presentations for continuous product improvement.
∎ To works towards process optimization and effective contribution for introducing process improvements in the service repair process.
∎ To ensure customer satisfaction to a higher level.
∎ To be able to generate and maintain MIS-based reporting.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Must be able to manage a team by providing technical guidance.
∎ 2 to 4 years of proven working experience is highly required.

Salary: Tk. 33000 - 35000 (Monthly)

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 26 Sep 2022

Company Information:
∎ 28 Aug 2022
∎ Leadswin Limited
∎ Address : Quantum Emerald Point (5th Floor), 1/B Garib-E-Newaz Avenue, Sector-11, Uttara, Dhaka-1230.
∎ Web :
∎ Business : Eduman Limited is one of the wings of Leadswin Limited.
Business: AgriTech, BizTech, eCom, EdTech, FinTech, HealthTech, Consulting, Trading, and Corporate Supplies.

Category: IT/Telecommunication

: If your skills and work experience match the criteria for this role, we would like to meet you.

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