Assistant Manager, System & Technical Support

Job Description

Title: Assistant Manager, System & Technical Support

Company Name: AFTAB IT LIMITED

Vacancy: 01

Age: 25 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor of Science (BSc) in • Bachelor of Science (B.Sc.) in Computer Science & Engineering or equivalent.

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 25 to 30 years
• Only Male

Strong knowledge of Mikrotik Router, Cisco Switch, OLT, ONU etc.Experience with routing protocols, static and Dynamic routing (BGP), Good understanding of TCP/IP, subnetting, and network protocolsStrong knowledge of Bandwidth management, PPPoE User, VLAN Management etc.Ability to troubleshoot real-time network issues.Strong problem-solving and communication skills.Strong knowledge of ensuring network security and implementing necessary firewall rules.

•        Monitor network, servers, and systems 24x7 using NMS tools.

•        Working with multiple upstream, NTTN & Internet Exchange (IX).

•        Configure, manage, and maintain routers, switches, OLT, and ONU devices.

•        Monitor network performance and troubleshoot issues (latency, packet loss, downtime).

•        Handle BGP, VLAN, PPPoE, NAT, and routing configurations & Troubleshooting.

•        Provide technical support for NOC operations.

•        Work with backbone and distribution networks.

• Identify, troubleshoot, and escalate network/system issues.

• Handle system incident management, ticketing, and follow-up.

• Receive and handle customer calls professionally.

• Provide on-site (physical) support when required.

• Coordinate with field engineers and network teams.

• Maintain logs, reports, and daily status updates.

• Maintain proper documentation of the ISP network.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2