Title: Assistant General Manager - Operation (E-Commerce/F-Commerce)
Company Name: Mettro Express
Job Location: Dhaka
Employment Status: Full-time
∎ BBA/ MBA in any discipline from any recognized university
∎ 5 to 7 year(s)
∎ Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates
∎ Work with direct reports to execute the accurate processing of e-commerce orders
∎ Oversee inventory levels to ensure they meet customer demand
∎ Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with Store Manager to create and execute an action plan to capitalize on opportunities
∎ Monitors day to day stock movements and ensures that all items in webstore are properly stocked
∎ Coordinates with brands regarding their buying patterns, and aligning with them with respect to broader stocking strategies
∎ Forecasts and assists broader demand planning team in forecasting what items to buy, in what quantities
∎ Identifies current and future customer requirements by establishing rapport to with potential and actual customers to understand customer service requirement
∎ Oversee the implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints
∎ Resolves customer problems or complaints by determining optimal solutions and in a professional manner
∎ Age 25 to 35 years
∎ Must have 5 to 7 years work experience in E- commerce Sector.
∎ Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely.
∎ Technical skills required to create proposals and find solutions to meet client requirements, such as using software programs and machines
∎ Excellent organizational skills to meet goals and set priorities
∎ Be proactive, organized, and handle work in stressful and uncertain environments
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Festival Bonus
∎ Yearly Increment.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 8 Jul 2022
∎ 8 Jun 2022
∎ Mettro Express
∎ Business : Mettro Express is an innovative Logistics and Delivery service provider & it aims to build a better eco system by transforming from the traditional to technology driven delivery services for the first time in Bangladesh.