Airlines Operator

Job Description

Title: Airlines Operator

Company Name: Aviance BD

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA, Tour Operator, Immigration/Visa Processing, Travel Startup, Airport Service

• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA, Tour Operator, Immigration/Visa Processing, Travel Startup, Airport Service

• Minimum 1 year of experience in airline, GSA or travel agency.
• Knowledge of airline ticketing systems and fare structures.
• Strong knowledge of GDS/CRS (Amadeus, Sabre, Galileo, or similar)
• Strong communication and interpersonal skills.
• Proficiency in English and MS Office.
• Ability to work under pressure and as part of a team.

Fly Aviance Limited has recently been appointed as the General Sales Agent (GSA) of a major Middle Eastern international airline. To strengthen our operations in Dhaka, Bangladesh, we are seeking dynamic, motivated, and experienced employee to join our growing airlines operations team.

• Handle flight reservations and ticketing through the airline system.

• Assist customers and travel agents with fare quotes, re-issuance, refunds, and itinerary planning.

• Maintain accuracy in booking, cancellations, and schedule changes.

• Provide excellent customer service and support through phone, email, and counter.

• Coordinate with sales and airport teams for smooth operations.

• Promote and sell airline products and services to travel agencies, corporates, and direct customers.

• Achieve assigned sales and revenue targets.

• Build and maintain strong relationships with travel agents and corporate clients.

• Conduct regular sales visits, presentations, and promotional activities.

• Monitor market trends and competitor activities to provide feedback to management.

• Coordinate with the reservation and accounts teams to ensure smooth operations.

• Maintain daily accounts and financial records.

• Handle billing, invoicing, and payment collection from agents.

• Reconcile BSP/airline sales reports and prepare statements.

• Assist in budget preparation, expense monitoring, and internal audits.

• Ensure compliance with company policies and financial regulations.

• Support management with timely financial reports and analysis.

• Assist passengers during check-in, boarding, and arrival procedures.

• Provide customer service and resolve passenger queries efficiently.

• Coordinate with airline representatives, ground handling teams, and airport authorities.

• Ensure compliance with safety and security regulations.

• Handle flight documentation, load sheets, and other operational tasks.

• Support smooth and on-time flight operations.