Job Description

Title: Air Ticketing & Reservation Officer (MySafar)

Company Name: Family Choice Bangladesh Ltd

Vacancy: 01

Age: 22 to 35 years

Location: Dhaka (Uttara Sector 1)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

Published: 23 Nov 2024

Education:
∎ Bachelor of Business Administration (BBA) in Hospitality Management, Masters
∎ A training certificate or course on GDS (Sabre, Travelport and Amadeus) will be regarded as an added advantage.

Requirements:

Additional Requirements:
∎ Age 22 to 35 years

Responsibilities & Context:
∎ Assist clients in planning and booking flights, hotels, and travel packages;·
∎ Provide up-to-date and accurate information on flight availability, destinations, fares, travel schedules, flight changes, flight delays, travel policies, travel regulations, and visa requirements to clients over phone, online and face-to-face;  ·
∎ Inform clients about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.·
∎ Calculate fares, taxes and fees accurately based on passenger’s itinerary, travel class and any applicable promotions;·
∎ Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues;·
∎ Manage booking, issuing, re-issuing, refunding and cancellations of flight tickets on GDS (Sabre, Travelport and Amadeus) swiftly and without error;·
∎ Prepare and send invoices and receipts to clients promptly, ensuring accuracy and completeness;·
∎ Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by airlines;·
∎ Handle changes to itineraries and assist with cancellations;·
∎ Arrange and prepare supporting documents for visa application;·
∎ Handle refund requests and resolve payment-related issues.·
∎ Handle customer issues, complaints, escalations and complex cases effectively;  ·
∎ Maintain and update customer records in the booking system;·
∎ Maintain accurate records of ticket sales, reservations, transactions, and other relevant data;·
∎ Maintain up-to-date knowledge of promotions, loyalty programs and travel packages;·
∎ Assist clients to customize travel itineraries according to their needs;·       Arrange travel itineraries for corporate and group tours;·
∎ Negotiate group rates with airlines and other travel services; ·
∎ Analyze booking trends and customer feedback;·
∎ Prepare and present reports on Sales and Customer Feedbacks to Manager on daily basis; ·
∎ Collaborate with Manager to promote packages and deals to clients.
∎ Able to effectively communicate with local and international clients in Fluent English;·
∎ শুদ্ধ বাংলা বলার দক্ষতা থাকতে হবে।·
∎ Ability to present, persuade and communicate effectively;·
∎ Highly skilled in operating GDS - Sabre, Amadeus and Travelport (Galileo);·
∎ Highly skilled in booking, issuing, re-issuing, refunding air tickets using both GDS and OTA;·
∎ Strong proficiency in MS Word, Excel, PowerPoint and Adobe Photoshop;·
∎ Strong verbal and written communication skill;·
∎ Strong documentation and reporting skill;·
∎ Impromptu problem-solving skill; ·
∎ Attention to details to process bookings accurately;·
∎ Social media engagement skill;  ·
∎ Ability to do error-free multi-tasking to meet timeline;
∎ Monthly Salary of Tk. 20,000 – 30,000·
∎ Tour Allowance·
∎ Sales Commission·
∎ Performance Bonus·
∎ Yearly Salary Review ·
∎ Global Company Environment
∎ JOB RESPONSIBILITIES:·
∎ Assist clients in planning and booking flights, hotels, and travel packages;·
∎ Provide up-to-date and accurate information on flight availability, destinations, fares, travel schedules, flight changes, flight delays, travel policies, travel regulations, and visa requirements to clients over phone, online and face-to-face;  ·
∎ Inform clients about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.·
∎ Calculate fares, taxes and fees accurately based on passenger’s itinerary, travel class and any applicable promotions;·
∎ Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues;·
∎ Manage booking, issuing, re-issuing, refunding and cancellations of flight tickets on GDS (Sabre, Travelport and Amadeus) swiftly and without error;·
∎ Prepare and send invoices and receipts to clients promptly, ensuring accuracy and completeness;·
∎ Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by airlines;·
∎ Handle changes to itineraries and assist with cancellations;·
∎ Arrange and prepare supporting documents for visa application;·
∎ Handle refund requests and resolve payment-related issues.·
∎ Handle customer issues, complaints, escalations and complex cases effectively;  ·
∎ Maintain and update customer records in the booking system;·
∎ Maintain accurate records of ticket sales, reservations, transactions, and other relevant data;·
∎ Maintain up-to-date knowledge of promotions, loyalty programs and travel packages;·
∎ Assist clients to customize travel itineraries according to their needs;·       Arrange travel itineraries for corporate and group tours;·
∎ Negotiate group rates with airlines and other travel services; ·
∎ Analyze booking trends and customer feedback;·
∎ Prepare and present reports on Sales and Customer Feedbacks to Manager on daily basis; ·
∎ Collaborate with Manager to promote packages and deals to clients.
∎ JOB REQUIREMENTS
∎ Gender·
∎ Only Female applicants will be shortlisted.
∎ Education·
∎ Bachelor in Business Administration, Management, Marketing, Accounting, Finance or related field from a reputed university will get preference.·
∎ A Master’s degree will be regarded as an added advantage;·
∎ In case of applicants with adequate experience and pretty good track record, educational requirements may be flexible.
∎ Experience·
∎ The applicant must have at least 5 years relevant experience as an Air-ticketing Officer/Executive in the following industry: Travel Agency, Tour Operator, GSA, PSA, Airlines, Immigration·
∎ A training certificate or course on GDS (Sabre, Travelport and Amadeus) will be regarded as an added advantage.·
∎ The job is NOT for Freshers.
∎
∎ Skills & Expertise·
∎ Able to effectively communicate with local and international clients in Fluent English;·
∎ শুদ্ধ বাংলা বলার দক্ষতা থাকতে হবে।·
∎ Ability to present, persuade and communicate effectively;·
∎ Highly skilled in operating GDS - Sabre, Amadeus and Travelport (Galileo);·
∎ Highly skilled in booking, issuing, re-issuing, refunding air tickets using both GDS and OTA;·
∎ Strong proficiency in MS Word, Excel, PowerPoint and Adobe Photoshop;·
∎ Strong verbal and written communication skill;·
∎ Strong documentation and reporting skill;·
∎ Impromptu problem-solving skill; ·
∎ Attention to details to process bookings accurately;·
∎ Social media engagement skill;  ·
∎ Ability to do error-free multi-tasking to meet timeline;
∎ Salary and Other Benefits:·
∎ Monthly Salary of Tk. 20,000 – 30,000·
∎ Tour Allowance·
∎ Sales Commission·
∎ Performance Bonus·
∎ Yearly Salary Review ·
∎ Global Company Environment
∎
∎ Application Procedure:
∎ Only Female interested and eligible applicants are requested to send an updated CV by 15th December 2024 to the following email: career@familychoicebd.com
∎
∎ Shortlisted candidates will be invited to a written test and interview for selection at the vacant position.
∎ Application Deadline:
∎ 15 December, 2024
∎
∎ Company Information:
∎ MySafar Tours and Travels, a brand powered by Family Choice Bangladesh Limited, inaugurated its journey with the commitment to delivering premium travel services.Based in Dhaka, Bangladesh. MySafar Tours and Travels caters to both domestic and international markets with a focus on top-notch service quality, customer satisfaction and seamless travel experiences.
∎ Our mission is to ensure that every journey with MySafar Tours & Travels is smooth, comfortable, and personalized. Whether you are traveling for leisure, personal, business, or religious purposes, our dedicated, experienced and expert team is always ready to assist you at every step.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Uttara Sector 1)

Job Highlights:
∎ Monthly Salary of Tk. 20,000 – 30,000·
∎ Tour Allowance·
∎ Sales Commission·
∎ Performance Bonus·
∎ Yearly Salary Review ·
∎ Global Company Environment
∎ Salary and Other Benefits:·
∎ Monthly Salary of Tk. 20,000 – 30,000·
∎ Tour Allowance·
∎ Sales Commission·
∎ Performance Bonus·
∎ Yearly Salary Review ·
∎ Global Company Environment

Company Information:
∎ Family Choice Bangladesh Ltd
∎ House – 3, Road – 4, Sector – 1, Uttara Model Town, Dhaka 1230, Bangladesh.
∎ www.familychoicebd.com
∎ Family Choice Bangladesh Ltd. is a diversified company dedicated to enhancing the lives of our customers through a wide range of services. Established with the goal of providing top-notch solutions, we have built a reputation for reliability and excellence across various industries.

Our business encompasses Supersho, a dynamic retail chain offering quality products at affordable prices, and a Wholesale & Dealership network that connects businesses with high-demand goods at competitive rates. As a trusted Travel Agent, we provide comprehensive travel solutions, ensuring that your journeys are seamless and enjoyable.

In addition to our retail and travel services, we are committed to sustainable development through our Agro & Fisheries division, supporting the agricultural sector and providing fresh, quality produce. Our Healthcare & Diagnostic Center ensures that communities have access to reliable medical services, promoting well-being and a healthier society.

At Family Choice Bangladesh Ltd., we strive to create value for our customers by offering diverse, high-quality products and services, all aimed at improving the quality of life for families across Bangladesh. We are proud to be a trusted name in these key industries and look forward to serving you with excellence.

Address::
∎ House – 3, Road – 4, Sector – 1, Uttara Model Town, Dhaka 1230, Bangladesh.
∎ www.familychoicebd.com
∎ Family Choice Bangladesh Ltd. is a diversified company dedicated to enhancing the lives of our customers through a wide range of services. Established with the goal of providing top-notch solutions, we have built a reputation for reliability and excellence across various industries.Our business encompasses Supersho, a dynamic retail chain offering quality products at affordable prices, and a Wholesale & Dealership network that connects businesses with high-demand goods at competitive rates. As a trusted Travel Agent, we provide comprehensive travel solutions, ensuring that your journeys are seamless and enjoyable.In addition to our retail and travel services, we are committed to sustainable development through our Agro & Fisheries division, supporting the agricultural sector and providing fresh, quality produce. Our Healthcare & Diagnostic Center ensures that communities have access to reliable medical services, promoting well-being and a healthier society.At Family Choice Bangladesh Ltd., we strive to create value for our customers by offering diverse, high-quality products and services, all aimed at improving the quality of life for families across Bangladesh. We are proud to be a trusted name in these key industries and look forward to serving you with excellence.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Dec 2024

Category: Hospitality/ Travel/ Tourism