Admin & Enquiry Executive

Job Description

Title: Admin & Enquiry Executive

Company Name: Southeast Landmark Ltd.

Vacancy: 1

Age: 28 to 45 years

Job Location: Dhaka

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Land Management, Property Management & Preservation Services

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Bachelor of Law (LLB)
• Master of Law (LLM)
• Master of Commerce (MCom)

• 2 to 6 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Land Management, Property Management & Preservation Services

• Age 28 to 45 years
• Only Female

Key responsibilities:

1. Handle daily office administration and ensure smooth office operations.

2. Receive and respond to client inquiries through phone calls, WhatsApp, email, social media, and walk-ins.

3. Provide clients with accurate information about real estate projects, pricing, payment plans, and available properties.

4. Understand customer requirements and suggest suitable projects or property options.

5. Maintain and regularly update client/inquiry databases, CRM, and records.

6. Follow up with prospective clients and coordinate site visits with the Sales Team.

7. Coordinate with Sales, Marketing, Accounts, and other departments for smooth operations.

8. Maintain office documents, files, agreements, correspondence, and administrative records.

9. Prepare daily/weekly inquiry reports and submit them to management.

10. Handle appointments, meetings, calls, and other administrative coordination.

11. Maintain office supplies, inventory, and vendor/service provider coordination.

12. Provide administrative support to management and assist in preparing reports and documents.

13. Ensure professional customer service and maintain good relationships with prospective and existing clients.

14. Keep updated on company projects, offers, real estate market trends, and competitor activities.

15. Perform any other administrative, customer service, or inquiry-related duties assigned by management.

16. Receive and professionally handle all incoming phone calls, walk-in-visitors and digital inquiries (facebook, whatsapp, website & others).

17. Capture all inquiry details accurately- caller name, contact number, source, property interest and follow up preference- and log in to the CRM immediately.

18. Route qualified inquiries to the Sales Manager for lead assignment, follow up to confirm receipt and action

19. Maintain the inquiry register and provide a daily summary of all inquiries of all inquiries received to the Sales Manager and Office secretary.

20. Handle basic administrative task- filing, data entry, document dispatch etc.

21. Coordinate visitor appointments, meeting room bookings and client arrival arrangements.

22. Support the office secretary with administrative tasks during peak periods.

23. Manage outgoing correspondence- courier, post and document delivery packing.

24. Maintain confidentiality of all client information and company documentation at all times.

Qualification & experiences:

1. Minimum 2- 5 years of experience in admin and client management.

2. LLB/LLM/BBA/MBA degree from reputed university.

3. Strong writing and speaking ability in both Bangla and English.

4. Expertise Microsoft word, power point excel, G Suite.

5. Data entry in CRM must.

   Required skills & competencies:

   1. Detail oriented- all inquiry information must be captured completely and accurately.

   2. Punctual, reliable and consistent in daily routine- this role runs on discipline.

   3. Able to stay calm and polite under volume pressure, especially during peak inquiry periods.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2