Account/ Relationship Manager

Job Description

Title: Account/ Relationship Manager

Company Name: Kazi Kazi Tea Estate Ltd.

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing

Experience Requirements:
∎ 8 to 10 year(s)
∎ The applicants should have experience in the following area(s): Customer Relation

Job Responsibilities:
∎ Be a main point of contact and build long-term relationships with customers
∎ Liaise between the customer and internal teams
∎ Understand customer need and assist them to communicate the needs to internal departments clearly
∎ Ensure the timely and successful delivery of shipments according to customer needs
∎ Communicate clearly the progress of monthly/quarterly shipments and other related initiatives to internal and external stakeholders
∎ Help customers through email, phone, skype and in person meetings
∎ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
∎ Forecast and track key account metrics
∎ Monitor and analyze market specific trends, demand drivers, inhibitors, opportunities and challenges
∎ Presentations to KKTE management and customers and assist in decision making

Additional Requirements:
∎ Strong Customer Relationship Management skills
∎ Market Research & Analytics capabilities - including Customer Need Identification and Mapping of different markets such as USA, UK, Bangladesh
∎ Strong Interpersonal and Communication skills. Possess excellent verbal and written communication skill in English

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: August 9, 2019

Company Information:
∎ Kazi & Kazi Tea Estate Ltd.
∎ Address : H # 44, R # 16(27 Old), Dhanmondl, Dhaka-1209

Category: Marketing/Sales