Airlines Ticketing Officer

Job Description

Title: Airlines Ticketing Officer

Company Name: Digital Group BD

Vacancy: --

Age: 24 to 50 years

Job Location: Rangpur (Pirganj)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Airline, Manpower Recruitment, Overseas Companies

• HSC
• Bachelor of Arts (BA)
• Master of Arts (MA)

• 2 to 5 years
• The applicants should have experience in the following business area(s): Airline, Manpower Recruitment, Overseas Companies

• Age 24 to 50 years

• Assist clients in planning and booking flights, hotels, and travel packages.

• Provide information on destinations, travel regulations, and visa requirements.

• Manage customer inquiries and resolve issues related to bookings.Keep up to date with airline policies, promotions, and travel trends.

• Maintain and update customer records in the booking system.

• Process ticket bookings for passengers via phone, in-person, or online.

• Issue, reissue, and refund airline tickets as necessary.

• Handle changes to itineraries and assist with cancellations.

• Provide information on flight schedules, fares, and travel policies.

• Collaborate with other departments (e.g., customer service, baggage) to resolve issues.

• Respond to customer inquiries about flight bookings and travel arrangements.

• Assist customers with the check-in process and provide boarding information.

• Handle complaints and provide solutions to enhance customer satisfaction.

• Maintain knowledge of current promotions, loyalty programs, and travel packages.

• Manage flight reservations and ensure accurate data entry in booking systems.

• Work with clients to customize travel itineraries according to their needs.

• Keep up-to-date with airline schedules, fares, and industry changes.

• Communicate with airlines to confirm flight details and resolve issues.

• Organize travel arrangements for groups, such as corporate events or tours.

• Negotiate group rates with airlines and other travel services.

• Coordinate itineraries and manage bookings for all group members.

• Provide on-site support during travel, if necessary.

• Manage and optimize the online booking platform for user experience.

• Monitor and analyze booking trends and customer feedback.

• Collaborate with marketing teams to promote travel packages and deals.

• Assist customers with online booking issues and inquiries.