Technology Integration Support

Job Description

Title: Technology Integration Support

Company Name: American International School Dhaka

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in a computer-related field.

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ Supervised By: IT Manager
∎ Objectives: To support the technology and multimedia needs of the school by supporting faculty and staff with technology integration.

Job Responsibilities:
∎ Support Help Desk:
∎ Share supporting the team with the Help Desk calls
∎ Provide professional and prompt resolution to all inquiries.
∎ Document request and provide follow up where necessary
∎ Maintain, inventory, and update iPads/laptops K-5 and school-owned equipment
∎ Support team in SIS and Google Admin management
∎ Provide service for Campus Card/ID
∎ Make routine repairs and replacement of hardware and assist in installing/updating software
∎ Troubleshooting with printer, scanner, laptop etc.
∎ Innovation Technology Support:
∎ Support Maker Space curriculum connections
∎ Assist teachers in the design thinking process as this applies to robotics.
∎ Provide assistance to students to write code and program robots
∎ Support teachers in using 3D printers, VR equipment, iPad apps
∎ Research trends in coding, robotics, and competitions that can be brought to AISD
∎ Weekend/Outside of Hours Support:
∎ Occasional weekends, beyond regular hours support, will be required to meet emergency and
∎ Maintenance demands and special events

Additional Requirements:
∎ Experience: At least 5 (five) years of help desk or support experience in a technology department in a multicultural or multi-national environment.
∎ Personal characteristics:
∎ Customer service focused
∎ Creative, analytical and proactive problem solver
∎ Ability to prioritize and take actionable steps to complete all requests
∎ Positive attitude demonstrating initiative and drive
∎ Effective leadership and management skills
∎ Ability to work collaboratively and under pressure
∎ Maintain a team-orientated environment meeting all deadlines
∎ Excellent organizational and time management skills
∎ Committed to continual professional growth
∎ Works with honesty and integrity
∎ Excellent English language communicator (both conversational and technical/verbal and written)
∎ Functional competencies:
∎ Working knowledge of common educational software and hardware. Apps, Multiplatform OS Windows, MAC, Chrome OS, GSuites, Microsoft Office, Adobe, Web applications, PowerSchool interface, MAP testing browser installation)
∎ Working knowledge of multimedia devices and A/V equipments
∎ Working knowledge of basic coding for robots
∎ Basic knowledge of database management and UI
∎ Device related working experience in Apple, Chrome, PC, iPAD, Multimedia equipments,
∎ Apple tv, ChromeCast, Projector, Sound system etc.
∎ Basic knowledge in physical and wireless network troubleshooting.
∎ Minimum IT security and data privacy knowledge.

Salary:
∎ Tk. 75000 - 87000 (Monthly)
∎ Compensation: Salary and benefits will be competitive and commensurate with experience. Overtime Provision if approved by the Head of the Department.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 1 Sep 2021

Company Information:
∎ 23 Aug 2021
∎ American International School Dhaka

Category: IT/Telecommunication

: Interested candidates are requested to send their updated CV with a recent photo to [email protected]