Technical Support Supervisor (Night Shift)

Job Description

Title: Technical Support Supervisor (Night Shift)

Company Name: ChefOnline

Vacancy: 2

Age: 26 to 40 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Software Company, E-commerce

• Bachelor of Science (BSc) in Computer Science & Engineering

• 5 to 7 years
• The applicants should have experience in the following business area(s): Software Company, E-commerce

• Age 26 to 40 years
• Only Male

• Excellent English (IELTS 7.0+ equivalent).

• Experience with remote PC tools (e.g., AnyDesk).

• Basic programming knowledge (HTML, CSS, MySQL preferred).

• Google IT Help Desk certification is a plus.

ChefOnline is a UK-based National Online Food Ordering Platform, officially recognised as a Google Partner Digital Marketing Agency and a Meta Business Partner under Agency Speciality, supporting restaurants and takeaways across the UK.

Role Overview

We are looking for a Technical Support Supervisor (Night Shift) to lead our customer support team and provide enterprise-level technical support. This role requires leadership, problem-solving, and excellent communication skills to ensure smooth operations and high customer satisfaction.

Key Responsibilities

• Supervise and motivate the night-shift support team.

• Troubleshoot technical issues and provide timely solutions.

• Handle customer enquiries and complaints with professionalism.

• Train customers on ChefOnline products and services.

• Monitor team performance against KPIs and provide feedback.

📩 Apply now and be part of ChefOnline’s growing tech-driven support

• Salary Review: Yearly
• Festival Bonus: 2

Benefits

• 4-night rota shifts, 3 days off per week.

• Competitive salary + annual review.