Tech Support Engineer
Job Description
Title: Tech Support Engineer
Company Name: Xerone IT
Vacancy: 02
Age: 18 to 30 years
Job Location: Rajshahi (Rajshahi Sadar)
Salary: Tk. 12000 - 24000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
Published: 2024-08-29
Application Deadline: 2024-09-15
Education:
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
Skills Required: Communication,Computer skill,Customer Support,Email Marketing,SEO and Digital Marketing,Social Media Marketing (SMM),Technical Sales/ IT Marketing,Technical Support Engineer
Additional Requirements:
- Age 18 to 30 years
Responsibilities & Context:
Customer Support:
Respond promptly to customer inquiries through live chat.
Provide accurate information and resolve customer issues efficiently.
Handle multiple chat sessions simultaneously while maintaining high-quality service.
Problem Solving:
Diagnose and troubleshoot customer problems.
Escalate complex issues to higher-level support or relevant departments when necessary.
Follow up on unresolved issues to ensure customer satisfaction.
Communication:
Maintain a professional and friendly tone in all interactions.
Communicate complex information clearly and concisely.
Customer Relationship Management:
Build rapport with customers to enhance their experience.
Understand and address customer needs and concerns.
Provide personalized solutions and recommendations.
Documentation and Reporting:
Document chat interactions and resolutions accurately in the system.
Maintain records of customer interactions for future reference.
Generate reports on common issues, customer feedback, and chat metrics.
Product Knowledge:
Stay updated on the company`s products, services, and policies.
Provide detailed information about product features, usage, and benefits.
Inform customers about promotions, upgrades, and new offerings.
Team Collaboration:
Collaborate with team members to share knowledge and best practices.
Participate in team meetings and training sessions.
Provide feedback to improve support processes and customer service.
Technical Proficiency:
Troubleshoot basic technical issues related to chat platforms.
Assist customers with navigating the company`s website or using online services.
Sales Support :
Assist customers with purchasing decisions and completing transactions.
Upsell or cross-sell products and services based on customer needs.
Process orders, returns, and refunds as required.
Job Other Benifits:
- Weekly 2 holidays,Tour allowance,Over time allowance,Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 6.75% |
| National University | 5.16% |
| Varendra University | 4.76% |
| University of Rajshahi | 2.78% |
| Dhaka International University | 2.78% |
| Rajshahi Polytechnic Institute | 2.38% |
| Green University of Bangladesh | 2.38% |
| Bangladesh University of Business and Technology | 1.98% |
| World University of Bangladesh | 1.98% |
| Prime University | 1.59% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 78.57% |
| 31-35 | 17.46% |
| 36-40 | 2.38% |
| 40+ | 0.79% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 42.86% |
| 20K-30K | 51.98% |
| 30K-40K | 4.37% |
| 40K-50K | 0.40% |
| 50K+ | 0.40% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.70% |
| 0.1 - 1 years | 14.68% |
| 1.1 - 3 years | 32.54% |
| 3.1 - 5 years | 18.25% |
| 5+ years | 21.83% |
