Team Leader–Call Centre/Customer Service
Job Description
Title: Team Leader–Call Centre/Customer Service
Company Name: Minister Hi-Tech Park Ltd.
Vacancy: 5
Age: Na
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Experience: --
Published: 2026-01-13
Application Deadline: 2026-02-12
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
We are looking for an experienced and motivated Team Leader to lead our Call Center / Customer Service team. The ideal candidate will be responsible for managing team performance, ensuring excellent customer service, and achieving departmental targets
Job Responsibilities
Lead, supervise, and motivate a team of Customer Service / Call Center Executives
Monitor daily team performance, call quality, and productivity
Ensure customer queries, complaints, and issues are handled professionally and efficiently
Prepare daily, weekly, and monthly performance reports
Conduct team briefings, training, and coaching sessions
Maintain discipline, attendance, and positive team culture
Coordinate with management to achieve service level and business targets
Ensure compliance with company policies and service standards
Job Other Benifits:
- Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
Attractive salary (Negotiable)
Festival bonus as per company policy
Career growth opportunities
Compensation & Other Benefits
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
