Team Leader/ Supervisor (Front Office)
Job Description
Title: Team Leader/ Supervisor (Front Office)
Company Name: Sheraton Dhaka
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: Diploma in Hotel Management
Experience Requirements:
∎ 4 to 5 year(s)
Job Responsibilities:
∎ Supporting Management of Front Desk Team:
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
∎ Encourages and building mutual trust, respect, and cooperation among team members.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Supports all day-to-day operations.
∎ Understands employee positions well enough to perform duties in employees' absence.
∎ Coaches counsel and encourages employees.
∎ Handles employee questions and concerns.
∎ Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
∎ Guides daily Front Desk shift operations.
∎ Communicates performance expectations to employees in accordance with job descriptions for each position.
∎
∎ Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
∎ Manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.
∎ Develops specific goals and plans to prioritize, organize, and accomplish your work.
∎ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
∎ Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
∎ Strives to improve service performance.
∎ Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
∎ Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
∎ Supervises same day selling procedures to maximize room revenue and property occupancy.
∎ Understands the impact of Front Desk operations on the overall property financial goals and objectives.
∎
∎ Ensuring Exceptional Customer Service
∎ Provides services that are above and beyond for customer satisfaction and retention.
∎ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
∎ Sets a positive example for guest relations.
∎ Empowers employees to provide excellent customer service within guidelines.
∎ Handles guest problems and complaints seeking assistance from supervisor as necessary.
∎ Interacts with guests to obtain feedback on product quality and service levels.
∎
∎ Managing Projects and Policies
∎ Implementing the customer recognition/service program, communicating, and ensuring the process.
∎ Assists in the review of comment cards and guest satisfaction results with employees.
∎ Ensures employees have the proper supplies and uniforms.
∎ Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
∎ Supporting Handling of Human Resource Activities
∎ Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
∎ Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
∎ Provides feedback to individuals based on observation of service behaviors.
∎ Participates in an ongoing employee recognition program.
∎ Conducts training when appropriate.
∎ Participates in the employee performance appraisal process.
∎
∎ Additional Responsibilities
∎ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
∎ Analyzes information and evaluating results to choose the best solution and solve problems.
∎ Informs and/or updating the executives, peers, and subordinates on relevant information in a timely manner.
∎ Performs all duties at the Front Desk as necessary.
∎ Understands the functions of the Bell Staff, Switchboard, and Concierge/Guest Services operations.
∎ Complies with loss prevention policies and procedures.
Additional Requirements:
∎ Age 25 to 35 years
∎ Worked in a similar position in any 5-star standard hotel will be an added advantage.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge as per the Sheraton Dhaka policy.
Application Deadline: 11 Jan 2021
Company Information:
∎ 12 Dec 2020
∎ Sheraton Dhaka
∎ Address : 44, Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.
Category: Hospitality/ Travel/ Tourism
:
Deadline Expired on 11th Jan 2021
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