Support Engineer/Support Technician

Job Description

Title: Support Engineer/Support Technician

Company Name: Bangladesh Office Equipment.

Vacancy: --

Age: 18 to 25 years

Job Location: Chattogram, Cumilla, Dhaka, Khulna

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
• Freshers are also encouraged to apply.

• Diploma in Computer
• Diploma in Engineering
• Diploma in Electronics

• At most 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
• Freshers are also encouraged to apply.

• Age 18 to 25 years

• Must be willing to work as a part of the team and help other team members in need Person with disability are encouraged to apply

• The applicants should have experience in technical operation.

• Provide IT support for desktop, laptop & also require to troubleshoot all IT Equipment & Solving Problems (Photocopier, Printer, Switch, Router, Desktop PC, Laptop, CCTV System (IP Camera), Attendance machine configure & maintenance).

• Identifying and monitoring recurring requirements for all computer/laptop users and formulating and implementing desired solutions for them accordingly.

• To troubleshoot laptop, desktop, printer and networking items. Prefer all or any of the items.

• Lead to control security of all technology, IT materials, computers, etc. and manage inventory.

• Internetworking concepts and being able to manage office networks.

• Communicate clearly and precisely with customers in written and verbal form.

• To check & perform warranty/replacement procedures of retailer & corporate customers.

• Identify the actual malfunction and make a solution with the technical Support Team.

• Ensure the performance, quality and responsiveness of service items.

• Collaborate with the Support team to ensure proper service of products.

• Perform any other tasks assigned by the Team Leader.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2