Support Engineer- ISP

Job Description

Title: Support Engineer- ISP

Company Name: Bijoy Online Limited

Vacancy: 06

Age: 20 to 40 years

Job Location: Barishal, Dhaka

Salary: Negotiable

Experience:

  • 1 to 3 years
  • The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Web Media/Blog


Published: 2025-11-04

Application Deadline: 2025-11-30

Education:
    • Bachelor of Science (BSc)



Requirements:
  • 1 to 3 years
  • The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Web Media/Blog


Skills Required: Client Handling,Client Support,communication and interpersonal skill.

Additional Requirements:
  • Age 20 to 40 years
  • Only Male
  • Strong knowledge of MikroTik, PPPOE, LAN/WAN, and IP subnetting.
  • Familiar with fiber optics, wireless connectivity, and network monitoring tools.
  • Excellent problem-solving and communication skills.
  • Ability to work in shifts and perform under pressure.


Responsibilities & Context:
  • Provide first-line technical support to customers via phone, email, and remote tools.

  • Diagnose and troubleshoot network connectivity, routing, and hardware configuration issues.

  • Coordinate with the NOC and field teams to ensure 24/7 network uptime and service reliability.

  • Perform link monitoring, bandwidth management, and performance optimization.

  • Assist in router configuration, IP assignment, and MikroTik/UBNT device setup.

  • Maintain accurate ticket logs and ensure timely resolution in line with SLA targets.

  • Support new service activations, plan migrations, and connection testing.

  • Collaborate with cross-functional teams to implement network upgrades and resolve escalations.

  • Educate customers on basic troubleshooting and network best practices.



Job Other Benifits:
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Salary: Negotiable (based on experience and qualifications)

    • Festival Bonus: 2 per year

    • Lunch Facilities (Partially Subsidized)

    • Mobile Allowance

    • Weekly 1holidays

    • Yearly salary review

    • Other benefits as per company policy



Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication

Interested By University

University Percentage (%)
Daffodil International University (DIU) 6.80%
Dhaka International University 2.96%
Green University Of Bangladesh 2.37%
American International University Bangladesh (AIUB) 2.07%
City University 2.07%
Bangladesh University of Business and Technology 2.07%
World University of Bangladesh 1.78%
University of South Asia 1.78%
Northern University Bangladesh 1.78%
Bangladesh University 1.78%

Interested By Age Range

Age Range Percentage (%)
20-30 78.99%
31-35 15.98%
36-40 3.25%
40+ 0.59%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 36.09%
20K-30K 43.79%
30K-40K 13.61%
40K-50K 5.33%
50K+ 1.18%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 25.74%
0.1 - 1 years 12.43%
1.1 - 3 years 24.56%
3.1 - 5 years 13.31%
5+ years 23.96%

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