Support Engineer- ISP
Job Description
Title: Support Engineer- ISP
Company Name: Bijoy Online Limited
Vacancy: 06
Age: 20 to 40 years
Job Location: Barishal, Dhaka
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Web Media/Blog
Published: 2025-11-04
Application Deadline: 2025-11-30
Education:
- Bachelor of Science (BSc)
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Web Media/Blog
Skills Required: Client Handling,Client Support,communication and interpersonal skill.
Additional Requirements:
- Age 20 to 40 years
- Only Male
- Strong knowledge of MikroTik, PPPOE, LAN/WAN, and IP subnetting.
- Familiar with fiber optics, wireless connectivity, and network monitoring tools.
- Excellent problem-solving and communication skills.
- Ability to work in shifts and perform under pressure.
Responsibilities & Context:
Provide first-line technical support to customers via phone, email, and remote tools.
Diagnose and troubleshoot network connectivity, routing, and hardware configuration issues.
Coordinate with the NOC and field teams to ensure 24/7 network uptime and service reliability.
Perform link monitoring, bandwidth management, and performance optimization.
Assist in router configuration, IP assignment, and MikroTik/UBNT device setup.
Maintain accurate ticket logs and ensure timely resolution in line with SLA targets.
Support new service activations, plan migrations, and connection testing.
Collaborate with cross-functional teams to implement network upgrades and resolve escalations.
Educate customers on basic troubleshooting and network best practices.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
Salary: Negotiable (based on experience and qualifications)
• Festival Bonus: 2 per year
• Lunch Facilities (Partially Subsidized)
• Mobile Allowance
• Weekly 1holidays
• Yearly salary review
• Other benefits as per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 6.80% |
| Dhaka International University | 2.96% |
| Green University Of Bangladesh | 2.37% |
| American International University Bangladesh (AIUB) | 2.07% |
| City University | 2.07% |
| Bangladesh University of Business and Technology | 2.07% |
| World University of Bangladesh | 1.78% |
| University of South Asia | 1.78% |
| Northern University Bangladesh | 1.78% |
| Bangladesh University | 1.78% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 78.99% |
| 31-35 | 15.98% |
| 36-40 | 3.25% |
| 40+ | 0.59% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 36.09% |
| 20K-30K | 43.79% |
| 30K-40K | 13.61% |
| 40K-50K | 5.33% |
| 50K+ | 1.18% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 25.74% |
| 0.1 - 1 years | 12.43% |
| 1.1 - 3 years | 24.56% |
| 3.1 - 5 years | 13.31% |
| 5+ years | 23.96% |
