Support Engineer
Job Description
Title: Support Engineer
Company Name: IBCS-PRIMAX Software (Bangladesh) Ltd.
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ Provides onsite help desk support and the 1st level of Technical Support to the Client Research and identify solutions to software and hardware issues
∎ Provide prompt and accurate feedback to customers Provide support for ongoing production application availability
∎ Inform client functionality requests or software change requests to development team
∎ Participate in code reviews and automated build script testing
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
∎ Ensure all issues are properly logged
∎ Documentation of processes and operational procedure
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Basic scripting, programming, and coding
∎ Any experience with programming languages would be highly advantageous - C#, .NET, Java/JavaScript etc.
∎ Experience in writing SQL queries
∎ Strong Problem Solving skills
∎ Good communication skills, pro-active, self-motivated and positive attitude
∎ A sense of Good Customer Service
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Dec 2021
Company Information:
∎ 28 Nov 2021
∎ IBCS-PRIMAX Software (Bangladesh) Ltd.
∎ Address : House-6/2 (Level-4 & 6), Kazi Nazrul Islam Road, Block-F, Lalmatia Housing State, Dhaka-1209
∎ Web : www.ibcs-primax.com
∎ Business : Software & Training
Category: IT/Telecommunication
: "Support Engineer_Your Name_Total Years of Experience_Salary Expectation_Expected Joining Date"This format should be followed as e-mail subject & CV name (PDF)
