Support Engineer
Job Description
Title: Support Engineer
Company Name: COBAIT Bangladesh Ltd.
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg) in Computer Science & Engineering
∎ O Level, A level students and foreign institute graduates are preferred.
∎ Skills Required: CCNA (Cisco Certified Network Associate), MCSA, MCSE
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
∎ Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
∎ Engineer and implement system solutions for customers using technologies that meet their needs.
∎ Implement and support disaster recovery solutions.
∎ Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
∎ Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
∎ System documentation and consulting services to include system reviews and recommendations.
∎ Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
∎ Improve customer service, perception, and satisfaction.
∎ Escalate service or project issues that cannot be completed within agreed service levels.
∎ Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
∎ Document internal processes and procedures related to duties and responsibilities.
∎ Responsible for entering time and expenses in ticketing System as they occur.
∎ Understand processes in ticketing System by completing assigned training materials and blueprints on the ticketing System University.
∎ Work through project tickets and phases in ticketing System as assigned by a Project Manager.
∎ Enter all work as service or project tickets in ticketing System.
∎ Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Additional Requirements:
∎ Only males are allowed to apply
∎ Fluent in English both written and spoken.
∎ Ability to work in a team and communicate effectively.
∎ Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary based on experience and qualifications.
∎ Food Facilities: Fully Subsidized.
Application Deadline: 30 Jul 2020
Company Information:
∎ 1 Jul 2020
∎ COBAIT Bangladesh Ltd.
∎ Address : House # 37, Road # 06, Block # D, Niketon, Gulshan-1, Dhaka-1212.
∎ Web : www.cobait.com
Category: IT/Telecommunication
