Job Description
Title: Support Engineer
Company Name: A reputed private commercial bank
Vacancy: --
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Banks
Published: 30 May 2024
Education:
∎ BSc Engineering in Computer Science/ CSE from a reputed university. No third division in the academic record. Must graduate from a UGC-approved university.
∎ Microsoft, CISCO, or any vendor certification preferred
Requirements:
Additional Requirements:
∎ Minimum 2 years of related working experience in any organization.
∎ Smart, team player, paired with an agile mindset and can-do attitude.
∎ Excellent communication and persuasion skills.
∎ Should have the ability to prioritize tasks and manage accordingly.
∎ Ability and willingness to travel for support issues.
∎ Capability to work under pressure and on a roster basis, including night shifts.
Responsibilities & Context:
∎ Provide remote/physical support to identify and resolve computer/hardware/network-related issues for branches/departments/divisions to ensure smooth banking operations.
∎ Diagnose and troubleshoot hardware and software faults for PCs, including technical and application issues.
∎ Configure and provide full support for VPN users, including laptop configuration.
∎ Install, configure, and maintain network devices such as routers, switches, and IP telephony services for branches, sub-branches, kiosks, and ATM booths.
∎ Communicate systematically with stakeholders and service providers for timely issue resolution and follow-ups.
∎ Maintain and troubleshoot LAN and Wi-Fi services for branches, ATMs, and business locations.
∎ Provide 24/7 network connectivity health investigation and signal reporting using network and system monitoring software.
∎ Proactive Data Center monitoring for preventing power outages, overheating, or environmental hazards affecting data center operation.
∎ Document processes, take backups, keep event logs of active and passive infrastructure, and produce shift status reports.
∎ Provide remote/physical support to identify and resolve computer/hardware/network-related issues for branches/departments/divisions to ensure smooth banking operations.
∎ Diagnose and troubleshoot hardware and software faults for PCs, including technical and application issues.
∎ Configure and provide full support for VPN users, including laptop configuration.
∎ Install, configure, and maintain network devices such as routers, switches, and IP telephony services for branches, sub-branches, kiosks, and ATM booths.
∎ Communicate systematically with stakeholders and service providers for timely issue resolution and follow-ups.
∎ Maintain and troubleshoot LAN and Wi-Fi services for branches, ATMs, and business locations.
∎ Provide 24/7 network connectivity health investigation and signal reporting using network and system monitoring software.
∎ Proactive Data Center monitoring for preventing power outages, overheating, or environmental hazards affecting data center operation.
∎ Document processes, take backups, keep event logs of active and passive infrastructure, and produce shift status reports.
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Anywhere in Bangladesh
Company Information:
∎ A reputed private commercial bank
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 Jun 2024
Category: Bank/Non-Bank Fin. Institution
