Support Coordinator (Night Shift)
Job Description
Title: Support Coordinator (Night Shift)
Company Name: Field Nation
Vacancy: 10
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Open to all but candidates must have strong English speaking/ writing skills since this role involves handling U.S. based customer service inquiries.
Job Context:
∎ Shift = 9 hours/day - 5 days per week (Mon-Fri & optional weekends)
∎ Hours generally range from 8:00 PM - 5:00 AM
Job Responsibilities:
∎ Responding to customer inquiries via phone calls and service cloud
∎ Resolve customers problems by clarifying the complaint of the customer; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
∎ Record the details of the phone communications with customer as per guidelines
∎ Performing internal tasks such as reminder calls, insurance review, marketplace activation, clearing cancel fees, Blocks & Ratings, Slack assistance to clients etc
∎ Gathering appropriate knowledge about Field Nation platform to answer customer queries
∎ Follow communication procedures, guidelines and policies
∎ Being accountable for instant communications
∎ Ensure regular office attendance and proper time management during office hours for best possible productivity.
∎ Build sustainable peer to peer relationships through open and interactive communication
∎ Contribute to team effort by accomplishing related results as guided
∎ Maintaining a positive, empathetic and professional attitude toward customers and colleagues
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Fluent in English (speaking, reading and writing)
∎ Strong work ethic
∎ Positive, "can-do" attitude
∎ Committed to consistently work the night shift
∎ Able to work under pressure and handle tough customer situations
∎ Enjoys working in a team environment
∎ General computer skills/ knowledge
∎ Previous US-based customer service experience is a huge plus!!
Salary: Tk. 20000 - 30000 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Profit share, Insurance, Gratuity, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Provident fund, Gratuity Fund, 2 days off per week
∎ Salary Review/Bonus: Every 6 months (twice per year)
∎ Lunch/ Dinner is provided daily!!!
∎ Drop Off service
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Jun 2022
Company Information:
∎ 19 May 2022
∎ Field Nation
∎ Address : House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka
∎ Web : www.fieldnation.com
∎ Business : Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 18th Jun 2022
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