Support Coordinator (Night Shift)
Job Description
Title: Support Coordinator (Night Shift)
Company Name: Field Nation
Vacancy: 10
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Open to all but candidates must have strong English speaking/ writing skills since this role involves handling U.S. based customer service inquiries.
Job Context:
∎ Shift = 9 hours/day - 5 days per week (Mon-Fri & optional weekends)
∎ Hours generally range from 8:00 PM - 5:00 AM
Job Responsibilities:
∎ Responding to customer inquiries via phone calls and service cloud
∎ Resolve customers problems by clarifying the complaint of the customer; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
∎ Record the details of the phone communications with customer as per guidelines
∎ Performing internal tasks such as reminder calls, insurance review, marketplace activation, clearing cancel fees, Blocks & Ratings, Slack assistance to clients etc
∎ Gathering appropriate knowledge about Field Nation platform to answer customer queries
∎ Follow communication procedures, guidelines and policies
∎ Being accountable for instant communications
∎ Ensure regular office attendance and proper time management during office hours for best possible productivity.
∎ Build sustainable peer to peer relationships through open and interactive communication
∎ Contribute to team effort by accomplishing related results as guided
∎ Maintaining a positive, empathetic and professional attitude toward customers and colleagues
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Fluent in English (speaking, reading and writing)
∎ Strong work ethic
∎ Positive, "can-do" attitude
∎ Committed to consistently work the night shift
∎ Able to work under pressure and handle tough customer situations
∎ Enjoys working in a team environment
∎ General computer skills/ knowledge
∎ Previous US-based customer service experience is a huge plus!!
Salary: Tk. 20000 - 30000 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Profit share, Insurance, Gratuity, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Provident fund, Gratuity Fund, 2 days off per week
∎ Salary Review/Bonus: Every 6 months (twice per year)
∎ Lunch/ Dinner is provided daily!!!
∎ Drop Off service
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 May 2022
Company Information:
∎ 18 Apr 2022
∎ Field Nation
∎ Address : House # 23, Road # Shah Makdum Avenue (North), Sector # 12, Uttara-1230, Dhaka
∎ Web : www.fieldnation.com
∎ Business : Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 18th May 2022
Similar Jobs
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Executive/ Sr Executive: Front Office and Customer Management
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Executive (Female)
Call Center Agent
Facebook Group