Super Shop Supervisor

Job Description

Title: Super Shop Supervisor

Company Name: Mashallah Group

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (Basundhara RA)

Salary: Negotiable

Experience:

Published: 2025-09-27

Application Deadline: 2025-10-15

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age 25 to 35 years
• Only Male

Job Description:

The Super Shop Supervisor is responsible for supervising, coordinating, and managing activities within a retail or supermarket environment. They ensure that the store runs efficiently, employees are motivated, and customer needs are met promptly. This role involves overseeing various departments (such as groceries, fresh produce, electronics, and customer service) and ensuring store cleanliness, safety, and profitability.

Duties & Responsibilities:

1. Store Operations Management:

Supervise Daily Operations: Ensure smooth and efficient daily operations across all departments, including stocking, inventory control, and customer service.

Staff Supervision: Supervise and manage store employees, including sales staff, cashiers, and stock clerks. Ensure they are well-trained and adhering to company policies.

Inventory Control: Oversee inventory levels, monitor stock rotation, and ensure that all products are adequately stocked. Order and receive stock as needed.

Sales Target Achievement: Monitor sales performance and work towards achieving the store's sales targets. Develop and implement strategies to improve sales.

2. Customer Service:

Customer Satisfaction: Ensure a high level of customer satisfaction by addressing concerns, resolving complaints, and providing prompt solutions.

Customer Assistance: Assist customers in finding products and provide information about promotions, offers, or discounts available in the store.

Promotions and Discounts: Implement store promotions and discounts and ensure they are communicated clearly to customers.

3. Staff Management & Development:

Employee Scheduling: Create work schedules for staff to ensure sufficient coverage during peak and off-peak hours.

Staff Training: Train new employees on store policies, customer service standards, and product knowledge.

Performance Management: Conduct regular performance evaluations and provide feedback to team members. Address any performance issues promptly.

Motivation & Team Building: Foster a positive and motivated work environment. Organize team-building activities and reward high-performing employees.

4. Financial Management:

Cash Handling: Ensure accurate handling of cash, credit card transactions, and refunds. Reconcile cash registers at the end of each shift.

Budget Adherence: Monitor expenditures and ensure the store operates within budgetary constraints.

Loss Prevention: Implement and enforce loss prevention measures to reduce theft or damage to goods.

5. Health, Safety, and Cleanliness:

Health & Safety Compliance: Ensure the store adheres to health, safety, and hygiene regulations. Monitor food safety standards in grocery or fresh produce sections.

Store Cleanliness: Ensure the store is clean, organized, and presentable for customers at all times. This includes overseeing the cleanliness of aisles, restrooms, and storage areas.

6. Reporting & Administration:

Daily Reports: Prepare daily sales, inventory, and operational reports for senior management.

Stock Audits: Conduct regular stock audits to ensure accurate inventory records.

Compliance: Ensure compliance with company policies, legal requirements, and ethical standards.

7. Marketing & Merchandising:

Visual Merchandising: Oversee store displays, ensuring products are attractively displayed to boost sales.

Product Placement: Manage the proper placement of products on shelves according to planograms or company guidelines.

Promotions: Coordinate in-store promotional activities or events to drive customer traffic and increase sales.

8. Conflict Resolution:

Customer Issues: Address customer complaints and resolve conflicts promptly to maintain customer loyalty.

Employee Disputes: Mediate any employee disputes and ensure that they are resolved fairly and professionally.

Skills & Qualifications:

Education: A high school diploma is required; a Bachelor's degree in business, retail management, or a related field may be preferred.

Experience: Proven experience in retail or supermarket management or supervision.

Leadership Skills: Ability to lead, motivate, and manage a team effectively.

Communication Skills: Excellent verbal and written communication skills.

Organizational Skills: Strong organizational and time-management abilities.

Problem-Solving: Ability to think quickly and resolve issues as they arise.

Customer-Focused: A strong focus on customer service and satisfaction.

Financial Acumen: Basic knowledge of budgeting, sales targets, and financial management.

Technical Skills: Familiarity with POS (Point of Sale) systems, inventory management software, and Microsoft Office.

Working Conditions:

Work Hours: Flexible working hours, which may include evenings, weekends, and public holidays.

Physical Demands: The role may require standing for extended periods, lifting heavy items, and moving stock around the store.

Environment: Fast-paced retail environment with the potential for high customer traffic.

Key Performance Indicators (KPIs):

Sales growth and target achievement.

Customer satisfaction ratings and feedback.

Inventory accuracy and stock turnover.

Employee performance and retention.

Compliance with health and safety standards.

• Salary Review: Yearly
• Festival Bonus: 2

Salary Review: YearlyFestival Bonus: 2As Per Company Rules