Sr.Executive / Asst. Manager( Air Export & Import Customer Service)

Job Description

Title: Sr.Executive / Asst. Manager( Air Export & Import Customer Service)

Company Name: Sun Star Cargo Systems Ltd

Vacancy: 2

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience: --

Published: 2026-04-08

Application Deadline: 2026-04-18

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Air Freight (Import & Export) Customer Service & Documentation role is to support business growth and customer retention by delivering efficient, proactive, and high-quality service to customers.

• Maintain effective communication with existing clients to ensure consistent service delivery and smooth coordination.

• Respond promptly to all emails from overseas offices and customers, replies as promptly.

• Check and confirm bookings with carrier & arrange cargo receiving at company’s warehouse in coordination with customers.

• Maintain strong relationships with air carriers to support & efficient shipment handling.

• Identify and assess customer needs—including shipment types, volumes, and service expectations—to ensure efficient and appropriate service delivery.

• Coordinate with operations teams to ensure proper handover, cargo loading.

• Maintain effective communication with overseas offices and agents across various countries to ensure smooth coordination of shipments.

• Follow up import documents with overseas counterpart and coordinate with Airport team.