Sr. Executive/Asst. Manager-Customer Service
Job Description
Title: Sr. Executive/Asst. Manager-Customer Service
Company Name: Reputed Freight Forwarding Company
Vacancy: --
Age: 24 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): Freight forwarding
Published: 2025-08-17
Application Deadline: 2025-09-16
Education:
- Bachelor/Honors
- Bachelor/ Masters
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): Freight forwarding
Skills Required:
Additional Requirements:
- Age 24 to 35 years
At least 3 years in freight forwarding Industry.
Responsibilities & Context:
Handle customer inquiries, bookings, and shipment coordination for air and sea freight (FCL/LCL).
Liaise with shipping lines, carriers, and overseas agents for smooth cargo movement.
Coordinate with the head office for daily shipment updates and status reports.
Prepare and review shipping documentation including BLS, invoices, packing lists, etc.
Ensure timely and accurate data entry in the system and update shipment tracking.
Provide customers and UAE office with updates on cargo ETAS, delays, or exceptions.
Maintain proactive communication with clients, resolving queries and issues promptly.
Work closely with the sales and operations teams to ensure service excellence.
Maintain accurate records and documentation in compliance with company standards.
Assist with coordinating customs clearance and regulatory compliance as required.
Job Other Benifits:
Applicable as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
