Sr. Executive, IT Support

Job Description

Title: Sr. Executive, IT Support

Company Name: Mark Shoes

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Direct Selling/Marketing Service Company, Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering, Information Technology, Computer Science

• 4 to 5 years
• The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Direct Selling/Marketing Service Company, Group of Companies

• Age 25 to 35 years

• Experience in ERP, Sales, Inventory, POS and other business software operations.

• Strong knowledge of Windows Operating Systems.

• Good understanding of Active Directory, DNS, DHCP and TCP/IP networking.

• Experience with Microsoft 365 and Outlook.

• Knowledge of computer hardware troubleshooting and maintenance.

• Experience with printers, scanners, biometric devices, CCTV and networking equipment.

• Basic understanding of virtualization technologies and server administration.

• Strong analytical and troubleshooting skills.

• Basic knowledge of Digital Marketing, Social Media Marketing, SEO and online promotional activities.

• Ability to work under pressure and provide support beyond regular office hours.

• Team-oriented with a positive attitude and commitment to service excellence.

• Ability to operate ERP and Sales software and provide day-to-day assistance to users.

• Provide first-level and second-level technical support to employees and management.

• Install, configure and maintain desktop computers, laptops, printers, scanners and other IT peripherals.

• Diagnose and resolve hardware, software, network, email and operating system issues.

• Install, configure, and update Windows operating systems and application software.

• Manage user accounts, passwords, permissions and access rights.

• Support Microsoft Office applications and common business software.

• Monitor LAN, Wi-Fi, internet connectivity and network devices.

• Troubleshoot switches, routers, wireless access points and structured cabling issues.

• Provide technical support for the software and coordinate with software vendors.

• Maintain CCTV, biometric attendance devices, IP telephony and other IT-enabled systems.

• Perform regular system backup and recovery procedures.

• Monitor antivirus, endpoint security and ensure compliance with IT security policies.

• Maintain IT asset inventory and documentation.

• Coordinate preventive maintenance of IT equipment.

• Escalate complex technical issues to senior IT personnel or external vendors.

• Maintain service logs and prepare periodic IT support reports.

• Perform any other duties assigned by the Head of IT or Management

Other Benefits: As per company Policy.