Job Description
Title: Sr. Executive/ Executive (Retail Sales)
Company Name: Impel Service & Solutions Limited
Vacancy: 8
Age: 22 to 32 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.
Published: 8 Jul 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 22 to 32 years
∎ ISP experience preferable
∎ Should have ability to work hard in the field.
∎ Should have knowledge in B2C sales.
∎ Must have experience in retail sales by door to door client visit.
∎ Smart and energetic.
∎ Should have the ability to work in a pressure situation.
∎ Should be honest and loyal at the workplace.
∎ ISP experience preferable
∎ Should have ability to work hard in the field.
∎ Should have knowledge in B2C sales.
∎ Must have experience in retail sales by door to door client visit.
∎ Smart and energetic.
∎ Should have the ability to work in a pressure situation.
∎ Should be honest and loyal at the workplace.
Responsibilities & Context:
∎ Built and maintain a successful relationship with customers.
∎ Maintain composure and patience in face-off difficult customer situations.
∎ Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.
∎ Outstanding customer service skills and a dedication to the customer service experience.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Adhering to Incident Management procedures.
∎ Ability to prepare reports, documentation and provide formal training to users.
∎ Perform the duties & responsibilities to a high professional and ethical standard and Perform any other tasks assigned by the management.
∎ Built and maintain a successful relationship with customers.
∎ Maintain composure and patience in face-off difficult customer situations.
∎ Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.
∎ Outstanding customer service skills and a dedication to the customer service experience.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Adhering to Incident Management procedures.
∎ Ability to prepare reports, documentation and provide formal training to users.
∎ Perform the duties & responsibilities to a high professional and ethical standard and Perform any other tasks assigned by the management.
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, T/A, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Impel Service & Solutions Limited
∎ House # 71 Road # 7 Sector 4 Uttara
∎ Impel Service & Solutions Limited (ISSL) is serving for last 13 years as a Business Process Outsourcing (BPO) firm, offering a comprehensive set of services and solutions for domestic & international markets with superior quality considerations. The key proposition of our process are quality centric structures maintaining high information security for our clients, state-of-the-art infrastructure and reporting process and high-end resource development strategy. We believe in building steady and long-term relationships as a service partner through providing all-in-one BPO support and solutions.
ISSL believe repeat customer does not happen by accident. It is the result of a relationship you have built up through excellent product and service. ISSL aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements through the certification process for ISO 9001:2015.
Our core expertise lies in Call Center Service & Solutions, Back Office Service, Digital Content Management, Training and HR Sourcing, Software & Apps. Development.
Address::
∎ House # 71 Road # 7 Sector 4 Uttara
∎ Impel Service & Solutions Limited (ISSL) is serving for last 13 years as a Business Process Outsourcing (BPO) firm, offering a comprehensive set of services and solutions for domestic & international markets with superior quality considerations. The key proposition of our process are quality centric structures maintaining high information security for our clients, state-of-the-art infrastructure and reporting process and high-end resource development strategy. We believe in building steady and long-term relationships as a service partner through providing all-in-one BPO support and solutions.ISSL believe repeat customer does not happen by accident. It is the result of a relationship you have built up through excellent product and service. ISSL aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements through the certification process for ISO 9001:2015.Our core expertise lies in Call Center Service & Solutions, Back Office Service, Digital Content Management, Training and HR Sourcing, Software & Apps. Development.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Aug 2024
Category: Marketing/Sales
