Sr. Case Management Officer-PSN

Job Description

Title: Sr. Case Management Officer-PSN

Company Name: Community Development Centre-CODEC

Vacancy: --

Age: At most 45 years

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: Tk. 45000 - 45000 (Monthly)

Experience:

Published: 2026-08-27

Application Deadline: 2026-09-01

Education:

• Masters

• Age At most 45 years

Educational Qualifications:

Master’s in English/ Social Science/ LLM or a relevant discipline.

Years of Experience: 3 years of working experience in case management will be given preference.

Mandatory Requirements:

• Having experience working in a refugee context.

• Having experience in quality report writing.

• Having experience in documentation.

• Skill in Training facilitation and public speaking.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

especially active use of SharePoint and one drive and KoBo

analysis.

• Able to communicate in English language (Speaking &

Writing)

• Able to speak & understand the Rohingya/ Chittagonian

Language.

Duration: 15 September 2026 to 31 December 2026

Job Location: Ukhiya/Teknaf, Cox’s Bazar.

Community Development Centre (CODEC) invites applications for the position of Sr. Case Management Officer-PSN for implementing the `Education and Protection for Refugee Community (EPRC) Project` funded by UNHCR, located at Cox`s Bazar District.

Duration: 15 September 2026 to 31 December 2026

Job Location: Ukhiya/Teknaf, Cox’s Bazar.

Key areas of responsibility:

• C.1.Key area of Performance/Responsibility/Accountability:

  a)   The Senior Case Management Officer will take primary responsibility for compiling, reviewing, analysing, and submitting regular PSN Case Management reports and updates to the Technical Officer – PSN.

  b)  She/he will ensure timely submission of weekly, monthly, and other periodic PSN Case Management reports as required by CODEC-CBP and the project reporting mechanism.

  c)   She/he will collect and consolidate information from Case Management Officers on household visits, PSN identification, verification, assessments, referrals, follow-up, case status, and case closure.

  d)  She/he will review the accuracy, completeness, consistency, and timeliness of information submitted by Case Management Officers before consolidating and submitting reports.

  e)   She/he will prepare monthly work plans and accomplishment reports for the PSN Case Management team and submit them to the Technical Officer – PSN.

  f)    She/he will maintain and regularly update relevant PSN Case Management trackers, including activity progress, assessment, referral, follow-up, case status, and other required monitoring information.

  g)  She/he will analyse implementation progress against the approved work plan and identify key achievements, gaps, challenges, and pending actions for management attention.

  h)  She/he will ensure that case management documentation and reporting are properly maintained and readily available for internal monitoring, programme review, and reporting requirements.

  i)    She/he will verify PSN Case Management data and ensure that reported figures are consistent with available case records and approved data management systems.

  j)    She/he will prepare case management-related information and updates required for donor, UNHCR, internal, sector, and coordination reporting through the Technical Officer – PSN.

  k)  She/he will immediately report significant protection concerns, serious operational challenges, data protection concerns, or other issues requiring management attention to the Technical Officer – PSN.

  l)    She/he will support the Technical Officer – PSN in preparing presentations, briefing notes, analytical updates, and other documentation related to PSN Case Management when required.

  m)  She/he will perform any other responsibilities assigned by the Technical Officer – PSN or CBP Coordinator within the scope of the position and CBP framework.

  n)  Ensure compliance with PSEAH, Child Safeguarding, Safeguarding, CODEC Code of Conduct, organizational policies, humanitarian principles, confidentiality, and other relevant standards and procedures, and promote their application by all concerned staff and volunteers.

  C:2 Reporting & Documentation

  a)     The Senior- Case Management Officer will take primary responsibility for compiling, reviewing, analysing, and submitting regular PSN Case Management reports and updates to the Technical Officer – PSN Case Management.

  b)     She/he will ensure timely submission of weekly, monthly, and other periodic PSN Case Management reports as required by CODEC-CBP and the project reporting mechanism.

  c)     She/he will collect and consolidate information from Case Management Officers on household visits, PSN identification, verification, assessments, referrals, follow-up, case status, and case closure.

  d)     She/he will review the accuracy, completeness, consistency, and timeliness of information submitted by Case Management Officers before consolidating and submitting reports.

  e)     She/he will prepare monthly work plans and accomplishment reports for the PSN Case Management team and submit them to the Technical Officer – PSN Case Management.

  f)      She/he will maintain and regularly update relevant PSN Case Management trackers, including activity progress, assessment, referral, follow-up, case status, and other required monitoring information.

  g)     She/he will analyse implementation progress against the approved work plan and identify key achievements, gaps, challenges, and pending actions for management attention.

  h)     She/he will ensure that case management documentation and reporting are properly maintained and readily available for internal monitoring, programme review, and reporting requirements.

  i)      She/he will verify PSN Case Management data and ensure that reported figures are consistent with available case records and approved data management systems.

  j)      She/he will prepare case management-related information and updates required for donor, UNHCR, internal, sector, and coordination reporting through the Technical Officer – PSN.

  k)     She/he will immediately report significant protection concerns, serious operational challenges, data protection concerns, or other issues requiring management attention to the Technical Officer – PSN.

  l)      She/he will support the Technical Officer – PSN in preparing presentations, briefing notes, analytical updates, and other documentation related to PSN Case Management when required.

  C:3 Coordination & Representation:

  a)     The Senior Case Management Officer will maintain regular coordination with the Technical Officer – PSN and CBP Coordinator regarding implementation progress, challenges, case management quality, and coordination requirements.

  b)     She/he will coordinate with relevant CIC focal points and camp-level stakeholders to facilitate smooth implementation of PSN Case Management activities within the assigned camp areas.

  c)     She/he will maintain active coordination with other CODEC-CBP staff and components in the respective camps to strengthen referrals, information sharing, PSN identification, follow-up, and coordinated protection responses.

  d)     She/he will coordinate with relevant protection actors, service providers, and other stakeholders for appropriate referrals and follow-up in accordance with established referral pathways.

  e)     She/he will attend relevant camp-level, sector-level, CIC-level, CBP, and internal coordination meetings as assigned and provide updates on PSN Case Management activities, achievements, challenges, and required actions.

  f)      She/he will represent CODEC-CBP in relevant coordination meetings, technical discussions, training, workshops, and other forums related to PSN Case Management when assigned.

  g)     She/he will ensure that information shared through coordination mechanisms is accurate, appropriate, and compliant with confidentiality and data protection requirements.

  h)     Agree to comply with the CODEC Code of Conduct, safeguarding standards, confidentiality requirements, data protection principles, and other relevant organizational policies.

Safeguarding and PSEA:

• S/he should abide by the Inter-Agency Standing Committee (IASC)`s six core principles on Protection from Sexual Exploitation and Abuse (PSEA) policy.

• Ensure the safety of team members (in respect to Prevention of sexual exploitation and abuse - PSEA) from any harm, abuse, neglect, harassment and exploitation to achieve the program`s goals on safeguarding implementation.

Weekly Holidays (02 Days). Mobile & Internet Allowance* Travel Allowance* Medical Fund* Welfare Fund* Maternity & Paternity Leave (ML & PL)*