SPA Manager
Job Description
Title: SPA Manager
Company Name: The Peninsula Chittagong Limited
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: SPA Operation
∎ Skills Required: Excellent customer service skills
Experience Requirements:
∎ 10 to 12 year(s)
∎ The applicants should have experience in the following business area(s):
Hotel, Resort
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Ensure all spa equipment is maintained in good working order at all times.
∎ Ensure that all stock and cash items are kept safely under lock and key.
∎ Able to provide guidance, encourage teamwork and facilitating related professional work processes.
∎ Able to achieve high performance and operational standards.
∎ Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
∎ Able to handle any guest complaints or special requirements.
∎ Able to promote and sell spa programs to groups, conference guests walk-in etc.
∎ Able to upsell the spa and wellness programs.
∎ Able to implement and monitor up-selling strategies to maximize spa operational revenue.
∎ Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
∎ Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
∎ Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
∎ Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
∎ Responsible to develop strong product quality and treatment measures.
∎ Responsible to monitor and analyses the products and services of competitive Spas, to maintain a competitive advantage.
∎ Responsible for the department training plan and conduct hands-on training for the new recruitment.
∎ Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
∎ Responsible for spa employee's weekly duty schedules and staff duty charts.
∎ Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
∎ Coordinate with the engineering department to ensure proper repair and preventive maintenance works of equipment.
∎ Regularly monitor all equipment for the proper functioning to ensure maximum guest satisfaction.
∎ Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
∎ Monitor and review Spa employee's performance regularly and provide required guidance.
∎ Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
∎ Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
∎ Gather information and remain fully informed of local and international trends in Spa operations.
Additional Requirements:
∎ Age 28 to 35 years
∎ Both males and females are allowed to apply
∎ Excellent Communication Skills along with good leadership quality.
∎ Proficiency in English, knowledge of additional languages is a plus.
∎ A customer-oriented and professional attitude.
∎ An outgoing personality and outstanding communication abilities.
∎ Females Candidates are highly encouraged to apply.
∎ Computer proficiency for regular work like MS office, email communication etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive salary package with lucrative benefits will be offer to the deserve candidate.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Oct 2023
Company Information:
∎ 3 Sep 2023
∎ The Peninsula Chittagong Limited
∎ Address : Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ Business : The Peninsula Chittagong, where hospitality is our Culture.
Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Category: Hospitality/ Travel/ Tourism
: Please apply with detailed CV & contact phone number(s) with recent pp size photograph to: Head of HR & Administration, The Peninsula Chittagong Limited, Bulbul Center, 486/B O.R. Nizam Road, GEC Circle, Chittagong-4100, Bangladesh. Please mention the post you applied on the top of the envelop. All applications will be treated in strictest confidence. Only short listed candidates will be contacted. Any persuasions are discouraged.
Source: bdjobs.com
Deadline Expired on 3rd Oct 2023
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