Software Support Engineer
Job Description
Title: Software Support Engineer
Company Name: Giga Tech Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in any discipline from a reputed university
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Manage and monitor all installed systems and infrastructures.
∎ Work collaboratively with DevOps Engineers and Software Developers.
∎ Install, configure, test and maintain operating systems, application software and system management tools.
∎ Proactively ensure the highest levels of systems and infrastructure availability.
∎ Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
∎ Maintain security, backup, and redundancy strategies.
∎ Participate in the design of information and operational support systems.
∎ Provide 1st and 2nd level support.
∎ Liaise with vendors and other IT personnel for problem resolution.
∎ Understanding and troubleshooting systems, networks and identify root causes.
∎ Maintain and supervise the inventory.
∎ Timely reporting on the log sheet for the rapid response to any glitches.
∎ Provide Helpdesk and on-site technical support.
∎ Regular updating of incidents logged on the Incident Management system, providing end users with a technical solution within Service Level Agreement.
∎ Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and escalation where necessary.
Additional Requirements:
∎ At least 1 - 2 year(s) of experience in relevant field
∎ The applicant should have experience in following areas: Installing, configuring and troubleshooting UNIX /Linux and Windows based environments, Administration and performance tuning of application stacks, Monitoring systems.
∎ Solid networking knowledge
∎ Skill on Docker/Kubernetes, TCP/IP and Server Management will be an added advantage
∎ Good inter-personal & communication skills
∎ Good team player, well-organized, initiative and detail-oriented.
∎ Any other tasks as assigned by Management
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Mobile Allowance
∎ Scope for Professional Development & Career Growth
∎ Performance Bonus
∎ Friendly Work Environment
∎ Other perks as per Company policy
Application Deadline: 21 Mar 2021
Company Information:
∎ 9 Mar 2021
∎ Giga Tech Ltd.
∎ Address : SAM Tower (Level-7),
House# 4, Road# 22,
Gulshan – 1, Dhaka – 1212
∎ Web : www.gigatechltd.com
∎ Business : GIGA TECH is a R&D based futuristic company of BEXIMCO group. Beximco, the largest private sector group in Bangladesh founded in the 1970’s. Giga Tech, a B2B venture of Beximco Group, enables transformation in the public and private sector in everyday doing business through our R&D, solution design, software, device and service. Our goal is to enable the continuous advancement of our clients’ business through enabling innovation, efficiency, security and robustness in their organizations through sustainable design, advanced technology and effective solution.
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 21st Mar 2021
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