Software Support Engineer
Job Description
Title: Software Support Engineer
Company Name: Dizi Nova Limited
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering in Diploma in Computer, Bachelor in Engineering (BEngg) in CSE, EEE, ICT etc.
∎ B.Sc Graduates in Computer Science, Computer Engineering, Information Systems/Technology from any reputed UGC approved university with the sound knowledge of Web services and Networking with Troubleshooting shooting skills are welcome to apply for this job.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Computer skill, MICROSOFT OFFICE
Job Responsibilities:
∎ Provide training and after sale service for software products to the customer.
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates and drivers.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Performing scheduled maintenance tasks.
∎ Support the day to day business operations.
Additional Requirements:
∎ Age 18 to 30 years
∎ Only males are allowed to apply
∎ Working knowledge of web languages, web design, graphics, multimedia, and browsers is required.
∎ Have a thorough knowledge of common software, backup, and networking.
∎ Techniques for explaining technical concepts and procedures to non-technical users over phone, email, chat or in meetings.
∎ Excellent customer service skills.
∎ Excellent verbal and written communication skills in English is a must.
∎ Excellent problem-solving skills.
∎ Knowledge of Web, Email, FTP, Database (MySQL, MSSQL) DNS, cPanel/WHM/Plesk control panels preferred.
∎ Experience with documenting procedures.
∎ Ability to multitask and meet specific goals set by supervisors/management.
∎ Ability to work alone or in a team-based environment.
∎ Ability to work flexible hours during critical conditions.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jan 2022
Company Information:
∎ 28 Dec 2021
∎ Dizi Nova Limited
∎ Address : House 19(1st Floor), Road 20, Sector 13, Uttara, Dhaka -1230
∎ Web : www.dizinova.com
∎ Business : Software Development and Sale
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 15th Jan 2022
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