Software Support Engineer
Job Description
Title: Software Support Engineer
Company Name: Dizi Nova Limited
Vacancy: 1
Age: 18 to 30 years
Job Location: Bangladesh, Dhaka (Uttara)
Salary: Negotiable
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
- Freshers are also encouraged to apply.
Published: 2024-12-01
Application Deadline: 2024-12-15
Education:
- Diploma in Engineering
- Bachelor of Science (BSc)
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
- Freshers are also encouraged to apply.
Skills Required: IT Support Service,MS Office
Additional Requirements:
- Age 18 to 30 years
- Only Male
Responsibilities & Context:
Dizi Nova Limited is a software development company providing modern software solutions & post implementation services for different companies, ensured by a team of visionaries and experts.
We have a Web (+Mobile App) based software DiziCashier which we are selling to SME organizations in Bangladesh, out vision is to reach international market through this product.
Software Support Engineer shall be the responsible for Providing training and after sale service for software products to the customer.
Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
Record, track and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Troubleshoot and solve a wide range of customer support issues.
Troubleshoot and resolve problems using diagnostic utilities, software updates and drivers.
Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
System monitoring and response.
Operating system and application installation/configuration.
Performing scheduled maintenance tasks.
Support the day to day business operations.
Job Other Benifits:
- Mobile bill,T/A
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
