Software Implementation Engineer

Job Description

Title: Software Implementation Engineer

Company Name: IBCS-PRIMAX Software (Bangladesh) Ltd.

Vacancy: 10

Job Location: Anywhere in Bangladesh

Employment Status: Contractual

Educational Requirements:
∎ Bachelor of Science (BSc)

Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Flexible to Do Implementation of Software and Training Customers On Need Basis
∎ Should Be Proactive in Identifying Different Use Cases of Software Features
∎ Manage Large Amount of Incoming Calls and Should Identify & Asses Customer's Needs to Achieve Customer Satisfaction.
∎ Assists with product roll-outs by ensuring end users are trained to be fully conversant with the software.
∎ Responsible for prioritizing and managing own workload to meet client expectations.
∎ Research and identify solutions to software issues.
∎ Inform client functionality requests or software change requests to development team.
∎ You feel comfortable communicating with customers
∎ Comfortable to work in a team environment
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
∎ Ensure all issues are properly logged.
∎ Documentation of processes and operational procedures

Additional Requirements:
∎ Working knowledge of web based technologies and server side architecture
∎ Some prior coding knowledge/experience in at least one programming language
∎ Ability communicate with both technical and non-technical users
∎ Resolves problems in a timely manner; gathers and analyzes information skillfully; doesn't stop at the first answer, investigates the issue thoroughly.
∎ Acts with customers in mind; dedicated to meeting and exceeding external customer expectations.
∎ Listens to the needs of each customer and clearly shares their needs with the appropriate group.
∎ Strong passion for technology
∎ Good communication skills, pro-active, self-motivated and positive attitude
∎ A sense of Good Customer Servic

Salary: Negotiable

Application Deadline: June 17, 2020

Company Information:
∎ IBCS-PRIMAX Software (Bangladesh) Ltd.
∎ Address : House-6/2 (Level-4 & 6), Kazi Nazrul Islam Road, Block-F, Lalmatia Housing State, Dhaka-1209
∎ Web : www.ibcs-primax.com
∎ Business : Software & Training

Category: IT/Telecommunication

Read Before Apply: Software Implementation Engineer is a client-facing role. This person will be proficient using our suite of products to efficiently implement solutions for existing clients. You will become a "go to" person for technical questions about how our products work. This is a demanding role that requires exceptional leadership, client relationship management, communication, and technical skills. We are looking for candidates that are truly passionate about helping our clients on a daily basis. Job

Source: bdjobs.com

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