Social Media Moderator

Job Description

Title: Social Media Moderator

Company Name: Leading edge

Vacancy: 02

Age: 22 to 32 years

Location: Dhaka (Mohakhali)

Salary: Tk. 15000 - 17000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Lamps, Furniture, Interior Design

Published: 4 Jan 2025

Education:
∎ Bachelor degree in any discipline

Requirements:

Additional Requirements:
∎ Age 22 to 32 years
∎ Customer Support, Convincing and Negotiation Skill.
∎ Proficient in MS Office Package and Good Typing Skill.
∎ Excellent verbal & written communication skills in both English and Bangla.
∎ Customer Support, Convincing and Negotiation Skill.
∎ Proficient in MS Office Package and Good Typing Skill.
∎ Excellent verbal & written communication skills in both English and Bangla.

Responsibilities & Context:
∎ Provide customer support through online communication.
∎ Respond promptly and professionally to user inquiries, comments, and feedback.
∎ Maintain social media and e-commerce platforms (Facebook, Instagram, Daraz).
∎ Maintain relationships with clients by providing information, and guidance; recommending new products; and recommending facilities and service improvements.
∎ Identify and report potential issues, including spam, harassment, and inappropriate content.
∎ Track and report on key metrics related to social media moderation.
∎ Work closely with the Digital Marketing team to ensure alignment of community feedback with content strategy.
∎ Ensuring proper service and after-sales support to clients.
∎ Generate price quotations, sales reports, and customer info when necessary.
∎ Online sales generate.
∎ Taking customer feedback.
∎ Strong interpersonal skills.
∎ Other duties as assigned
∎ Provide customer support through online communication.
∎ Respond promptly and professionally to user inquiries, comments, and feedback.
∎ Maintain social media and e-commerce platforms (Facebook, Instagram, Daraz).
∎ Maintain relationships with clients by providing information, and guidance; recommending new products; and recommending facilities and service improvements.
∎ Identify and report potential issues, including spam, harassment, and inappropriate content.
∎ Track and report on key metrics related to social media moderation.
∎ Work closely with the Digital Marketing team to ensure alignment of community feedback with content strategy.
∎ Ensuring proper service and after-sales support to clients.
∎ Generate price quotations, sales reports, and customer info when necessary.
∎ Online sales generate.
∎ Taking customer feedback.
∎ Strong interpersonal skills.
∎ Other duties as assigned

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Mohakhali)

Read Before Apply: Candidates are requested to bring their updated CV (hardcopy) while facing the interview.

Company Information:
∎ Leading edge
∎ H-78/1, Bir Uttam Ziaur Rahman Sarak, Mohakhali; Dhaka-1212.
∎ Leading edge is a premium quality provider of contemporary interior components, architectural hardware, furniture, furniture accessories and lighting solutions. As a single source expert, we enable our customers to solve access needs with ease, efficiency, convenience and peace of mind.

Address::
∎ H-78/1, Bir Uttam Ziaur Rahman Sarak, Mohakhali; Dhaka-1212.
∎ Leading edge is a premium quality provider of contemporary interior components, architectural hardware, furniture, furniture accessories and lighting solutions. As a single source expert, we enable our customers to solve access needs with ease, efficiency, convenience and peace of mind.

Application Deadline: 3 Feb 2025

Category: Marketing/Sales