Title: SHUKHEE SHEBA KENDRA(SSK) Operations Manager
Company Name: Grameen Healthtech Limited
Vacancy: 01
Age: 25 to 40 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Bachelor's in Business, Public Health, Operations, Healthcare Management, or relevant discipline.
Skills Required : SHUKHEE SHEBA KENDRA (SSK) operations; service quality control; field coordination; training; escalation management.
Working Experience : Minimum 5-7 years in operations, healthcare, field service, or quality management. Distributed network experience preferred.
Work Location : Head Office with SHUKHEE SHEBA KENDRA (SSK) field coordination.
Oversee SHUKHEE SHEBA KENDRA (SSK) onboarding readiness and activation.
Quality-check onboarded SHUKHEE SHEBA KENDRA (SSK)s against service standards.
Maintain SHUKHEE SHEBA KENDRA (SSK) visit and route plans.
Ensure training completion for SHUKHEE SHEBA KENDRA (SSK) teams.
Support Ambassadors with daily operational guidance.
Resolve SHUKHEE SHEBA KENDRA (SSK) service issues through escalation.
Monitor medicine, referral and call flows.
Track SHUKHEE SHEBA KENDRA (SSK) performance, compliance and service quality.
Coordinate with Regional Operation teams for field execution.
Report SHUKHEE SHEBA KENDRA (SSK) risks, gaps and corrective actions.
Key Performance Indicators (KPIs)
1. SHUKHEE SHEBA KENDRA (SSK) onboarding completion rate
2. SHUKHEE SHEBA KENDRA (SSK) quality-check closure rate
3. Training and visit plan compliance
4. Ambassador issue resolution time
5. SHUKHEE SHEBA KENDRA (SSK) service quality improvement